- Manage and coordinate all support requests into the NEL Service Desk via the ticketing system Freshservice, and ensure regular updates and communication are provided to customers. This includes managing communications with customers during outages.-Provides remote technical support for Level 1 / Level 2 issues that come into the NEL Service Desk with the use of Microsoft Quick Assist, Remote Desktop Connection if needed, and Solarwinds (N-Able).-Monitoring / Managing network alerts using PRTG and Auvik.-Processing of network orders through 2Degrees Portal / Devoli. Configuration of routers either Ubiquiti or Cisco.-Using N-Able to do monitoring, remote control, and patches to some Window Servers.-Managing and configuring Cisco, HPE, Aruba, vyOS, and Ubiquiti routers/switches.-Managing VMWare ESXi servers / Installation / Hardware Upgrades-Use of Tenable IO / Crowdstrike to do network scanning security. In charge mostly of patching vulnerabilities.-Deployment / Management for 3CX phone services.