Renato C. Parpineli Email and Phone Number
Results driven engineer with twenty years' experience in multinational companies in the areas of Services Delivery and Information Technology. This enabled me to obtain important experience in:• Project management and analysis, customer relationship (pre-sales, development and post-sales), order analysis, communication with suppliers;• Sustaining (problem solving, training, communication between stakeholders); • Directly involved in supporting Business Operations, Customer Experience, Procurement, Supply Chain management, Production and Quality Control, Test Engineering, Manufacturing Support, Operations, Control Room. B.Sc. in Computer Engineering, specialized in Business Administration.Certified Associate in Project Management (CAPM, PMI), ITIL Foundation, ITSM (Information Technology Service Management based on ISO/IEC 20000) and ISFS (Information Security based on ISO/IEC 27002). Trailhead Salesforce Double Star Ranger.Languages:Portuguese (native speaker)English (Advanced)
Sysmap Solutions
View- Website:
- sysmap.com.br
- Employees:
- 380
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Salesforce Product Owner Service Cloud & Omnichannel - Sem PararSysmap Solutions Jan 2022 - PresentSão Paulo, Brasil- Product Owner do projeto de implementação do Salesforce Service Cloud & Omnichannel no Atendimento ao Cliente Sem Parar.
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Product Owner Crm - Sem PararSysmap Solutions Sep 2021 - Jan 2022São Paulo, Brasil- Product Owner de Tecnologia para a frente de CRM, fazendo a ponte com os times de Markting CRM, BI e Tecnologia para realização de comunicações com o cliente Sem Parar através do Salesforce Marketing Cloud.
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Consultor SalesforceJfox It Partners Jun 2021 - Aug 2021- Consultor Salesforce - Sales & Service Cloud- Análise da solução junto ao cliente e geração de escopo funcional para novos projetos -
Especialista Em Tecnologia De Negócios | Salesforce Product OwnerPearson Brasil Jan 2020 - Jun 2021Campinas, São Paulo, Brasil- Responsável por projetos de inovação e melhorias em processos no CRM Salesforce | Sales & Service Cloud.- Implementação do chatbot Einstein para atendimento B2B | Live Agent & WhatsApp.- Atuando como Product Owner utilizando metodologia ágil | Scrum + Atlassian Jira. -
Especialista Em Projetos E ProcessosPearson Brasil Jul 2018 - Jan 2020Campinas, São Paulo- Responsável por projetos de melhoria nos sistemas de gestão escolar da ponta Sponte e SophiA.- Product Owner do ambiente de gestão de indicadores desenvolvido internamente.
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Project AnalystPearson Jun 2016 - Jul 2018Campinas Area, Brazil- Responsável pela criação, análise e validação dos indicadores de desempenho comercial.- Desenvolvendo relatórios, apresentações e aplicativos através de macros para a área comercial, donos de marcas e diretoria.- Atuando em projetos de tecnologia relacionados à área de desempenho comercial.
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It AnalystRimowa Apr 2015 - Feb 2016Indaiatuba/Sp- Liderando e apoiando projetos de melhoria na infraestrutura, gerenciando fornecedores e terceiros.- Gerenciando projeto de lançamento e melhorias no e-commerce (plataforma Magento), definindo escopo, priorizando e delegando tarefas, controlando o cronograma, elaborando relatórios, fluxogramas e manuais, realizando reuniões e treinamentos com usuários chave.- Responsável pelo suporte aos serviços de TI, resolução de incidentes e análise de problemas na fábrica e filiais.- Experiência internacional no Chile na abertura de loja e suporte da infraestrutura. -
Configuration Services AnaystDell Sep 2009 - Jun 2014Hortolândia/SpWorking in the Project Engineering section of the Configuration Services department. -
Engineering InternDell May 2008 - Sep 2009Hortolândia/SpWorking in Project Engineering section of the Custom Factory Integration department.
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It InstructorSos Esperança E Vida Jun 2004 - Aug 2010Vinhedo/SpPart-time, teaching computer basics to kids, adults and seniors under treatment and low education people of the city.
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Information Technology TechnicianBalluff Apr 2005 - Nov 2007Vinhedo/SpWorking in IT department (Network and Telecom infrastructure, Database, Help Desk, User management,Programming).
Renato C. Parpineli Skills
Renato C. Parpineli Education Details
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Business Administration And Management, General -
Computer Engineering -
Senac CampinasInformatics Technician
Frequently Asked Questions about Renato C. Parpineli
What company does Renato C. Parpineli work for?
Renato C. Parpineli works for Sysmap Solutions
What is Renato C. Parpineli's role at the current company?
Renato C. Parpineli's current role is Product Owner | CRM | Salesforce | Business Analyst | Agile.
What schools did Renato C. Parpineli attend?
Renato C. Parpineli attended Fundação Getulio Vargas, Universidade São Francisco, Senac Campinas.
What are some of Renato C. Parpineli's interests?
Renato C. Parpineli has interest in Social Services, Children, Education, Environment, Science And Technology, Arts And Culture.
What skills is Renato C. Parpineli known for?
Renato C. Parpineli has skills like Technical Analysis, Project Analysis, Project Management, Windows Server, Business Analysis, Customer Service, Customer Support, Process Improvement, Organization, Itil, Linux, Sql.
Who are Renato C. Parpineli's colleagues?
Renato C. Parpineli's colleagues are Vitor Hugo Vicente Batista, Douglas Rustiguelli Vieira, Eduardo Kusma, Marcos De Castro, Valdemir Simão, André Faria, Reginaldo Mota.
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