- Managed end-to-end process of meetings and events inquiries; lead generation, sales calls, proposal sending, and contract negotiations for 236 guestrooms and 14 meeting spaces. Achieved a 10% increase in successful conversions- Conducted site visits and prospecting activities to identify potential local accounts, leading to a 5% expansion in new events business- Coordinated with other departments, such as housekeeping, food and beverage, and front office, to ensure a seamless guest… Show more - Managed end-to-end process of meetings and events inquiries; lead generation, sales calls, proposal sending, and contract negotiations for 236 guestrooms and 14 meeting spaces. Achieved a 10% increase in successful conversions- Conducted site visits and prospecting activities to identify potential local accounts, leading to a 5% expansion in new events business- Coordinated with other departments, such as housekeeping, food and beverage, and front office, to ensure a seamless guest experience, leading to a 15% increase in guest satisfaction scores- Followed up with clients post-event, securing valuable feedback and fostering repeat business, contributing to a 10% increase in client retention- Supported sales team in marketing activities, enhancing brand visibility and attracting new opportunities. Show less

- Provided excellent customer experiences in a busy environment, by being approachable, a good listener and empathetic resulting in a 15% increase in customer satisfaction.- Strong communication skills that allow me to converse freely and comfortably with small groups and individual clients in a fast-paced environment

As a Creative, my main role at the Apple Store was an instructor, whether guiding small groups to learn or helping individuals complete projects. I used my presentation skills to act as a facilitator, helping users get set up, get trained, and get going. This role encouraged me to sharpen my listening skills, taking the time to understand what each user hopes to achieve or learn. By adjusting my teaching style to each user's individual skill level, I maximized their understanding and my own… Show more As a Creative, my main role at the Apple Store was an instructor, whether guiding small groups to learn or helping individuals complete projects. I used my presentation skills to act as a facilitator, helping users get set up, get trained, and get going. This role encouraged me to sharpen my listening skills, taking the time to understand what each user hopes to achieve or learn. By adjusting my teaching style to each user's individual skill level, I maximized their understanding and my own time. I spent much of my time leading scheduled training sessions. Show less