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Renaud Ichac Email & Phone Number

Business Leadership | Build and grow energized international teams to provide solutions to our customers | Products & Services | Technical (engineering) | Functional (business understanding & customer facing) at Viasat
Location: Saint-Sulpice, Vaud, Switzerland 11 work roles 4 schools
1 work email found @sfr.fr LinkedIn matched
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Current company
Viasat
Role
Business Leadership | Build and grow energized international teams to provide solutions to our customers | Products & Services | Technical (engineering) | Functional (business understanding & customer facing)
Location
Saint-Sulpice, Vaud, Switzerland
Company size
5076 employees

Who is Renaud Ichac? Overview

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Quick answer

Renaud Ichac is listed as Business Leadership | Build and grow energized international teams to provide solutions to our customers | Products & Services | Technical (engineering) | Functional (business understanding & customer facing) at Viasat, a company with 5076 employees, based in Saint-Sulpice, Vaud, Switzerland. AeroLeads shows a work email signal at sfr.fr and a matched LinkedIn profile for Renaud Ichac.

Renaud Ichac previously worked as Technical Account Management, Europe Director at Viasat and Head of Service Management at Inmarsat. Renaud Ichac holds Program For Executive Development Diploma, Personal Leadership Development, Strategy, Execution And Managing Organizational Change from Imd.

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Email format at Viasat

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*@sfr.fr
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About Renaud Ichac

Various domains of expertise to go with start up or enrich a large organization team.15 years on project and product management across various fields from datamining to workforce organization or real-time monitoring tools (IoT); and 15 years on customer relationship & Service Management (B2B and B2C).- Pro-active and resourceful manager in multicultural environment and cross-functional business.- Professional in FMCG industry from the agility of the start-up to the structure of large group.- Good presentation skills to any audiences, from customers’ VP to suppliers’ agents, from Marketing to Engineering. Act on various size of account ($10m+ revenue).- Experienced with most of the product & service life cycle phases from design and requirements to support and operations. - Like to drive improvements in quality, efficiency, people competencies & customer satisfaction.- Propose added-value services to contribute to business development.- Strategical and realistic long-term thinking, knowing day-to-day management. Influence based on credibility.- All-in-one: technical (engineering), functional (business understanding) and commercial (customer facing).Keywords:☑ Customer focused:Customer experience, Customer satisfaction, Customer effort, Customer journey, Customer service, Customer Relationship, Customer support, Customer escalation, survey.☑ Leadership:contract management and negotiation, supplier management, team lead, cross-functional coordination, project leader, team work, change management, presentation, influence. ☑ Product and Project:IoT, strategy, anticipation, decision, attention to detail, realistic, agile, needs, requirements, design, development, implementation, validation, delivery, launch, deployment, improvement, quality, performance, expectations, end-to-end, business proposal, planning, roadmap, budget, resources.☑ Operations:service-minded, problem solver, proactive, ITIL, crisis communication, call centre, KPI.☑ Soft skills:multi-tasking, resourceful, organizational, prioritizing, working independently, authentic, passionate, enthusiastic, ethic, loyal, reliable, analysis, synthesis.

Listed skills include Gestion De Projet, Management, Change Management, Crm, and 32 others.

Current workplace

Renaud Ichac's current company

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Viasat
Viasat
Business Leadership | Build and grow energized international teams to provide solutions to our customers | Products & Services | Technical (engineering) | Functional (business understanding & customer facing)
carlsbad, california, united states
Website
viasat.com
Employees
5076
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11 roles

Renaud Ichac work experience

A career timeline built from the work history available for this profile.

Technical Account Management, Europe Director

Current
Viasat

Lausanne, Vaud, Suisse

Sep 2024 - Present

Head Of Service Management

Inmarsat

Lausanne, Canton Of Vaud, Switzerland

Responsible for building and coaching a team of enthusiast technical account managers: performance analysis, communication of the contractual KPIs and known issues, across business units (Aviation, Maritime, Enterprise/Land, Government).Sales support (bids and contracts) for Commercial Aviation.Achievements:  Implementing from scratch a world wide team.

Dec 2017 - Nov 2024

Customer Care Manager

Sitaonair

Geneva Area, Switzerland

Responsible for implementing and managing the outsourced call centre and supporting service design or configuration. Product manager for the customer portal implementation, tracking equipment real time status (IoT).Achievements:  Implement from scratch the web portal dedicated to airlines’ maintenance teams to proactively support service availability.

Mar 2012 - Dec 2017

Quality Project Leader - Customer Care

Sfr

Responsible for measuring and analysing the customer satisfaction with a team of 4 employees; Budget: €1M.Achievements: Implement from scratch the survey project (kpi, sample, tool, process) for Customer service. Maximize the use and effectiveness of the campaign (based on the 6M incoming calls / month handled by 20 sites). Data analysis to improve.

Aug 2008 - Oct 2011

Project Manager On Improving The Efficiency

Sfr

Paris

Responsible for coordinating 4 centres during the deployment of a new company-level HR agreement (2,300 employees). Achievements:o During implementation phase, define the number of employee on each type of contract to fit workforce need.o On quarterly basis, optimize workforce quotas (number of employee per period of time) to cover seasonality, launch of.

Aug 2006 - Aug 2008

Data Science Project Manager - Business Analyst

Sfr

Paris

Responsible for designing and delivering business analysis environments, managing 4 people and €700k / Y.Achievements:o Benchmarked specific tools for the financial division (Business Objects and MicroStrategy).o Analyzed needs among B2B and Financial division to define BI impacts.o Assess the technical and financial feasibilities of projects. o Deliver.

Sep 2002 - Jul 2006

It Consultant - Business Intelligence Project Manager - Data Analyst

Atos Origin

Led test team on DataWareHouse development- Formulated the strategy of test campaigns on loadings, computes, aggregates and backups.- Supported DBA on Teradata database and operating team

Jun 2001 - Sep 2002

It Consultant - Bi Support & Data Analyst Team Leader

Atos Origin

Led a 6 person support team for the DataMining division- Organized the follows of data refreshes- Managed the deployment of tools (SAS, Business Objects) and the end-user support (tools and data)

Jun 2000 - Sep 2001

It Consultant - Payment Services Testing

Atos Origin Ps - Germany

Formulated and implemented tests on payment services for pre-paid mobile phone accounts (ksh).

Mar 2000 - Jun 2000

It Consultant

Cap Gemini Ernst & Young

In Public Health (CNAM - French social security system) and Cable TV operators (France Télécom Câble et Lyonnaise Câble)Collaborated on a project team of the Y2K migration.- Designed database (Oracle 8); Promoted DBA- Implemented loadings of regional centres - Aggregated (Pl-Sql, ksh) payment of the expenses to evaluate the balanceImplemented billing.

Dec 1997 - Jan 2000

High Technology Marketing Engineer

Cea

Grenoble - France

Economics analysisLooked for uses of ceramic nano powdersDevelopped partnership

Feb 1996 - Jun 1996
Team & coworkers

Colleagues at Viasat

Other employees you can reach at viasat.com. View company contacts for 5076 employees →

MM Michael M. Michael M. Colleague at Viasat Portland, Oregon, United States, United States View → JB Jenny Brewer Jenny Brewer Colleague at Viasat Denver, Colorado, United States, United States View → AL Andrew Lahman Andrew Lahman Colleague at Viasat San Diego County, California, United States, United States View → RO Rukayat O. Rukayat O. Colleague at Viasat United States, United States View → LL Laura Lafaver Laura Lafaver Colleague at Viasat Germantown, Maryland, United States, United States View → WR Washington Rodrigues Washington Rodrigues Colleague at Viasat Macaé, Rio De Janeiro, Brazil, Brazil View → DC Daniela Cipollone Daniela Cipollone Colleague at Viasat Greater London, England, United Kingdom, United Kingdom View → AH Austin Hodge Austin Hodge Colleague at Viasat Seattle, Washington, United States, United States View → FB Felix Budiyono Felix Budiyono Colleague at Viasat Indonesia, Indonesia View → BA Brandon Alves Brandon Alves Colleague at Viasat San Diego County, California, United States, United States View →
4 education records

Renaud Ichac education

Program For Executive Development Diploma, Personal Leadership Development, Strategy, Execution And Managing Organizational Change

Imd

After successfully passing exams following Foundation for Business Leadership and Transition to Business Leadership trainings, I can share.

Transition To Business Leadership

Imd

Personal leadership development, Strategy, Execution and Managing Organizational Change IMD’s Transition to Business Leadership program.

Foundation For Business Leadership

Imd

Finance, Marketing, Strategy, Supply Chain, Sustainability, Entrepreneurship Understanding key business functions Cross-functional.

FAQ

Frequently asked questions about Renaud Ichac

Quick answers generated from the profile data available on this page.

What company does Renaud Ichac work for?

Renaud Ichac works for Viasat.

What is Renaud Ichac's role at Viasat?

Renaud Ichac is listed as Business Leadership | Build and grow energized international teams to provide solutions to our customers | Products & Services | Technical (engineering) | Functional (business understanding & customer facing) at Viasat.

What is Renaud Ichac's email address?

AeroLeads has found 1 work email signal at @sfr.fr for Renaud Ichac at Viasat.

Where is Renaud Ichac based?

Renaud Ichac is based in Saint-Sulpice, Vaud, Switzerland while working with Viasat.

What companies has Renaud Ichac worked for?

Renaud Ichac has worked for Viasat, Inmarsat, Sitaonair, Sfr, and Atos Origin.

Who are Renaud Ichac's colleagues at Viasat?

Renaud Ichac's colleagues at Viasat include Michael M., Jenny Brewer, Andrew Lahman, Rukayat O., and Laura Lafaver.

How can I contact Renaud Ichac?

You can use AeroLeads to view verified contact signals for Renaud Ichac at Viasat, including work email, phone, and LinkedIn data when available.

What schools did Renaud Ichac attend?

Renaud Ichac holds Program For Executive Development Diploma, Personal Leadership Development, Strategy, Execution And Managing Organizational Change from Imd.

What skills is Renaud Ichac known for?

Renaud Ichac is listed with skills including Gestion De Projet, Management, Change Management, Crm, Relations Clients, Satisfaction Du Client, Supervision, and Responsable Produit.

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