Renchia Bean Email & Phone Number

South Africa

City Of Johannesburg, Gauteng, South Africa

DUTIES PERFORMED- Handled sensitive personal data with discretion, including credit cards, date of birth, and home addresses- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.- Liaison with wedding coordinators at the Hotels to arrange wedding day extras and all arrangements for the bride- Communicated telephonically or via e-mail with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange, and travel regulations.- Conducted research ad prepared meticulous travel itineraries to compete with pricing, accommodation, airfare, transfer, and tour information.

DUTIES PERFORMED- Ensure adequate infrastructure and ability of staff to support effective customer service - Ongoing training to support enabling the team to perform duties to the best of their ability.- Manage the day-to-day operations of the call center to ensure call queues are kept to a minimum ensuring clients are serviced effectively and efficiently.- Daily adjustment of airfares and profits.- Authorize payment extensions for current Reservations.- Email and telephonic handling of irate customers.- Manual price adjustments.- Raising of cancellation fees.- Signing off supplier invoices in Superior’s absence.- Error management, listening to a minimum of 3 calls per week to guide and mentor the consultants. - Compiling of Saturday and half-day rosters.- Complete loading and or checking of the Reservations system in conjunction with Superior. - Checking of profit report in Superior’s absence. - Support to the sales teams – answering of telephonic and email queries with regards to hotel information, clarity on hotel policies, and any potential errors in Reservations. Support to the finance team – advising on amounts to be refunded, analysis of supplier invoices should the invoices not match the nett in the reservations system, assisting with queries on low-profit percentages, and confirming commission amounts payable. - Dealing with external suppliers

DUTIES PERFORMED- Liaising with Agents as a wholesale group’s consultant- Selling and tailor-making group requests as per agent/passenger’s request- Costing, negotiating of rates, typing and sending of Group Quotes / Proposals- Liaising with local and International Operators / Hotels by booking accommodation, transfer’s, tours, cruises, team building- Costing, typing, and sending of Confirmations / Invoices- Revenue management of reservations i.e. NETT costing to show profitability - Booking and issuing group and leisure flights- Issuing of Travel Documents- Tour leading of groups - General Clerical and administration Duties- Designing documents i.e. menus, itineraries, wedding invitations, save the dates- Organization of events including event set-up

Howick, Kwazulu Natal

I am a home based Travel Consultant that strives to give her clients the best possible customer experience and making their travel dreams come true.