Ren Smith Email & Phone Number

Eugene, Or, Us

Remote

Lead user research efforts, from discovery, synthesis and analysis, and reporting and documentation of evidence-based findings.Identify, assess, and prioritize research opportunities, often for complex subject areas, navigating tension between innovation and feasibility.Leads 1:1 qualitative interviews, both in-home and remote, over 100 and counting, and conducts unmoderated usability testing.Develop user personas and frameworks to provide deep, nuanced insights on customer pain points and opportunity areas.Develops Figma wireframes and low-fi concepts to validate design and product features.Writes quantitative surveys, analyzes results with SPSS and Excel, visualizes data, and summarizes findings to generate actionable recommendations.Demonstrates the impact of UX research and a user-centric approach and builds alignment with cross-functional business partners across the firm.Contribute to the repository of research findings and insights for future use.

Greater Boston

Boston, Massachusetts, United States

-Managed end-to-end recruiting for over 200 research sprints, from participant profile creation and screener writing, to recruitment and scheduling, to troubleshooting and incentive disbursement.-Autonomously owned recruitment pipeline for every research initiative, up to ten active recruits concurrently.-Managed six vendors and operationalized the process of vetting and onboarding new vendors in a strategic partnership with Procurement.-Researched new tools, and ensured the team had access to the right tool for the right task in an evolving marketplace.-Piloted a rolling recruiting process, getting participants in front of researchers on a weekly basis while maintaining the flexibility to pivot criteria.-Created digital signature NDA process, and worked with Legal, Risk, and Compliance to create compliant, blinded NDAs for identity-masked studies.-Implemented and refined incentive determination and tracking systems, adhering to financial industry compliance requirements.-Managed team-wide $250k research budget and designed a budget tracking system to organize interdepartmental billing, now in use for over 5 years.-Advocated internally and spoke at UserTesting’s The Human Insights Summit on the importance of inclusive, unbiased participant recruiting that meets participants where they are.-Hired, onboarded, and trained new recruiting staff.Created net new Excel budget tracking tool, now in use department-wide for five years.Negotiated and managed Legal, Risk, and Compliance restrictions for the entire Design Strategy function.

Greater Boston Area

Greater Boston Area

• Coordinate programs calendar and use of office and classroom space• Manage face-to-face, email, and phone communications between students, instructors, and staff• Serve as registrar and process enrollments, student withdrawals, and financial transactions• Independently organize and manage Open House events three times annually • Train and supervise a new Programs Intern every three to four months• Oversee database of student and class records and distribute relevant data to each department• Coordinate interdepartmental communication with extensive institutional knowledge• Assist with course scheduling

Greater Boston Area

Manages calendar, use of office space, and communications with instructors, students, and consultantsServes as registrar and processes student withdrawals and financial transactionsManages set-up for in-house eventsCommunicates in-person and over the phone with students, instructors, and staffTrains and supervises a team of six interns

Boston, Ma

Aids Marketing and Community Engagement Manager in developing marketing strategyCurates, proofreads and posts the GrubWrites daily blog postsWrites and develops weekly newsletters with circulation of over 15,000Schedules and approves social media posts and engagement across various platforms, including Facebook, Twitter, and Instagram; has grown Instagram following by over 100%Manages calendar, use of office space, and communications with instructors, students, and consultantsServes as registrar and processes student withdrawals and financial transactionsManages set-up for in-house eventsCommunicates in-person and over the phone with students, instructors, and staffTrains and supervises a team of six interns

Greater Boston Area

Perform musculoskeletal, cardiovascular and functional fitness assessment to determine client’s fitness levelCreate and implement custom exercise programming to meet the expectations of clientsDemonstrate proper movement form to ensure safety of clientMotivate clients to reach their potential and lead a healthy lifestyle

Canton, Ma

Coordinated product requests for confidential Combat Training inventory including intake and delivery.Researched competitor products and shared influential market research with marketing team. Utilized FlexPLM, MP, and DMT systems to enter and track data critical to the timely production and shipping of product.Prioritized office administration projects as needed to support the marketing team.

Greater Boston Area

Managed all departmental legal contractsCreated product codes for international deals worth over $6 millionResearched font licenses for over 900 fontsManaged permissions, rights and royalties on various ESL and EFL titles

Whitehouse Station, Nj

Managed billing and confidential insurance informationCompleted credit card transactionsAided with patient therapiesManaged the front desk, including answering phones and scheduling patients

Annandale, Nj

Tutored students in Mathematics, English, and ChemistryPrepared students for the ACT and SATImproved overall yearly grades from D's to as high as B+'s

English With A Minor In Writing, 3.82

Activities and Societies: Honors Peer Mentor (2013; 2014), English Department Peer Mentor (2013), English Club Co-President (2013).

High School

Activities and Societies: Vice President of National Honor SocietyOrganized Blood Drives with the highest total number of donations.