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South Jakarta, Jakarta, Id

South Jakarta, Jakarta, Indonesia

As the Leader of Sales for New Business Motor Vehicle at Roojai Indonesia, I spearhead the growth and expansion of our motor vehicle division. With a strong background in sales strategy, team leadership, and client relationship management, I drive our sales team to achieve and exceed targets. My role involves identifying new business opportunities, developing effective sales plans, and ensuring exceptional customer satisfaction. Passionate about the motor vehicle industry, I am committed to delivering outstanding results and fostering a collaborative, high-performing team.

Greater Jakarta Area, Indonesia

As a Trainer at DANA Indonesia, I was instrumental in managing BPOs, focusing on training and quality services. I developed and executed strategic training programs, ensuring exceptional service standards. My responsibilities included overseeing social media integration maintenance, leading engagement initiatives on social media customer care, and managing outbound communications for new campaigns and products via calls, SMS, WhatsApp, and direct messages using CRM (e.g Zendesk).

Greater Jakarta Area, Indonesia

In my role as a Customer Service Staff at GOJEK, I was dedicated to providing top-tier support to our users. I handled a high volume of customer inquiries, resolved issues efficiently, and ensured customer satisfaction. My responsibilities included addressing customer concerns, troubleshooting problems, and providing timely solutions. I developed strong communication skills and a deep understanding of customer service best practices, contributing to the overall success of the customer service team.