Rendi Setiono Email & Phone Number

Eindhoven, Nb, Nl

'S-Hertogenbosch, North Brabant, Netherlands

Responsible for a number of specific customers and be the first point of contact, via telephone and e-mail.Manage the process from order entry to invoicing for the customers, including the administrative processing of all order-related documents and communication.Works closely with the Finance, Warehouse and Quality departments.Maintain inventory and inbound from the clients.Maintain outbound orders of the clients including Ex-works shipments.Maintain backorders.Manage Transport Management System (TMS)Manage Warehouse Management System (WMS)Shipment track & trace (transport follow up)Responsible for customer-specific documentation for export and logistics.Process orders and follow the ordering process, solve any problems or complaints.Process and track return shipments (RMA orders)Create a KPI report and Month end reportKeep a close eye on KPIs of the customers and manage all customer-related activities by following the processes specifically defined for the customer as well as the Quality guidelines.

Son En Breugel, North Brabant, Netherlands

Preparing quotes, placing orders/confirmations, making and sending invoices and\or pro-forma invoices to the customer for service requests both spare parts and service visits.Providing customer service by e-mail and telephone and responding to all inquiriesAssisting customer to solve their problem with related products/spare parts/machinesPreparing all field service engineer / technician needs for customer service visits such as flight ticket booking, hotel reservation, etc.Receiving and processing incoming reports from field service engineer/ technicianPerforming the after sales activityArranging the shipmentAssisting warehouse/picking orders and assembly department

Eindhoven, North Brabant, Netherlands

Analyzing and servicing defective electronic products such as locker system, Motor Control Unit (MCU), coffee machine system, heating system, etc. which are rejected from production line and customersBooking-in all order from customer service in the system using SAP and our personal Orion Board AdministrationBooking-in all products for production service in the systemWorking together with account manager related to the customer service

Son En Breugel, North Brabant, Netherlands

Analyzing and repairing defective electronic devices such as laptop, monitor and LCD TV by trouble shooting, multimeter testing, calculating/checking voltage and permitted current and viewing signal on oscilloscopeReplacing defective electrical components on Printed Circuit Boards(PCB) such as main chip, DC-DC chip, capacitors, resistors, diodes and transistors by de-soldering and resolderingRepairing & replacing defective LCD drivers (COF/TAB, FPC, COG Bonding) which are the connector between PCB and screen [CLEAN ROOM WORK]Repairing & replacing defective LCD polarizer film [CLEAN ROOM WORK]Assembly and disassembly laptop, monitor & PDA [CLEAN ROOM WORK]Unpacking RMA data input, receiving inspection, QA & final inspectionDoing ICT work by repairing and replacing main board, power supply and panel of LCD monitorsAnalyzing & repairing defective projectorsSoftware & Hardware reworkOn-site analysis

Bergen Op Zoom, North Brabant, Netherlands

Preparing and making advertisement templates, putting on internet and sending to clientsSelling products by contacting and negotiating with customersAssisting commercial staff doing administration workTravelling and working on-site

Bergen Op Zoom, North Brabant, Netherlands

Bekasi, West Java, Indonesia

Analyzing & repairing UPS (Uninterruptible Power Supply)Trouble shooting

Bekasi, West Java, Indonesia

Controlling & maintaining painting machines & devices including automatic painting robotOrganizing routine servicing schedulesMaking sure all electrical equipment are ready to be used

Bachelor Of Applied Science - Basc, Commercial Engineering

Associate'S Degree, Electrical Engineering