The job of a technology consultant is becoming more and more complex as technology evolves. To stay abreast of the latest trends in their field, consultants must always be reading about new developments or attending seminars with industry leaders. They also need to keep up-to-date on current software programs so that they can offer relevant advice to clients when necessary. It is important to know the latest in software because there are many different platforms to choose from.A technology consultant is also expected to provide a high level of customer service and support, which can entail things such as solving technical problems or providing guidance for clients who may not be experts on their own computer systems. Technology consultants often have specialized knowledge about an industry such as finance, healthcare, or retail. Their job is to provide business leaders with insights on how technology can be used to improve their efficiency and effectiveness in this area of expertise. My expertise - VOIP, COMMUNICATION INFRASTRUCTURE, MARKETING, BRANDING AND DESIGN SOLUTION, SYSTEMS & AUTOMATION. Sometimes the consultant may need a few hours just for research purposes before they are able to offer advice and answer questions that will help clients solve problems more quickly or more effectively.In addition, consultants may be expected to provide some technical assistance after hours and on weekends for clients who find themselves in a bind. This could mean fixing a malfunctioning system or getting an internet connection back up and running when it has been down for several days.

My role...Builds market position by locating, developing, defining, and closing business relationships.Identifies trendsetter ideas by researching industry and related events, publications, and announcements.Tracks individual contributors and their accomplishments.Locates or proposes potential business deals by contacting potential partners.Discovers and explores business opportunities.Screens potential business deals by analyzing market strategies, deal requirements, and financials.Evaluates options and resolves internal priorities.Recommends equity investments.Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.Examines risks and potentials for the business opportunities.Estimates partners’ needs and goals.Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.Protects organization’s value by keeping information confidential.Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.Explores opportunities to add value to job accomplishments.

Duties and Responsibilities:• Building on company’s sales foundation, devise and constantly optimize the company’s offshore sales strategy• Grow a world-class Sales team aligned with company’s Global sales strategy, enabling all team members for success and preventing excessive turnover.• Work with CEO to set activity and revenue targets for all Sales team members.• Collaborate with the Leadership Team to build and maintain a pipeline of relationships with potential Enterprise opportunities.• Efficiently collaborate with Marketing, Partnerships, Success, Support, Finance and Product team managers to maximize the effectiveness of the company’s Global sales strategy.• Use analytical tools and data analysis to drive decisions to grow new revenue, identify new areas of opportunity and demonstrate business impact to internal and external stakeholders.• Maintain close alignment between all sales functions and Executive.• Manage the overall performance, budget and reporting of Company’s Global sales strategy.

As an experienced Sales Leader, I manage a team of sales account executives selling global communication platform. I am heavily engaged in strategic initiatives to optimize our client's investments within the small office home office space.- Coach, motivate and influence direct sales team to exceed quotas.- Focused efforts on the career development of my team.- Weekly 1:1's with team members to review commits, pipeline, forecasting, and performance.- Thrive in high-transaction, high volume sales environment.- Lead and supervise teams to work under tight deadlines.- Build and enhance customer service relationships.- Interview & hire applicants.- Train staff on Company processes, policies, and procedures.- Delegate authority and responsibility with accountability and follow up.- Provide feedback to cross functional departments as the voice of sales.- Effectively prioritize multiple tasks, projects, and deadlines simultaneously.- Mentor and develop direct reports.- Solve problems and drive results.- Handle customer escalations.- Set the example for account executives in areas of personal character, commitment, organizational and selling skills, and work habits.RingCentral provides cloud computing based business phone systems designed for today's mobile and distributed business world. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments.

Microfinance is a general term to describe financial services to low-income individuals or to those who do not have access to typical banking services. Microfinance is also the idea that low-income individuals are capable of lifting themselves out of poverty if given access to financial services.

 Coached associates to improve call effectiveness ensuring a quality client experience by exceeding client expectations. Provided specific verbal and written feedback to associates using the SBS “self discovery” coaching model. Partnered with managers regarding associate development plans on the call strategy, accuracy, system navigation, and resolution of issues. I was able to positively impact associate performance and raise internal quality performance for the site. Some associates that I have mentored have been promoted from an analyst role to a specialist role.  Monitored associate/client telephone interactions and corresponding system activity for Teledata, Client Service and Implementation associates to ensure that a consistent, exceptional client experience is being delivered on all calls, that proper expectations are set and that information communicated is accurate. Ensures that the call handling strategy as defined by Quality 1st is being utilized appropriately and consistently as well as demonstrated the values of Quality. I was able to get positive increase in external quality (transaction surveys) through consistent follow and by creating SMART goal plans with my team of associates.

Spearheaded ADP's corporate social responsibility programs. Built and started the project from scratch through the help and via collaborating with other business department leaders from all across the company.

 Took care of new hires as they transition to production. Facilitated huddles and trainings to ensure that agents are ready when they take live calls. Monitored and evaluated calls while providing feedback at the same time. As their coach, I also served as their team captain while they were still in nesting. The coaching and listening sessions I did with my team ensured that they will be successful once endorsed to operations. Took in escalated calls as a tier 2 CCR. Provided real time assistance to tier 1 representatives for concerns/issues they are unable to resolve on their own. Provided support for all line business of the campaign including but not limited to activations, customer service, sales, and escalations. As a tier 2 CCR, I was able to ensure smooth business operation even when team leaders and mangers are not available. Created training rehash that aided the bottom performers of the account enrolled under PIP. This initiative decreased the number of attrition due to performance. Created the “Sales Validation” process for the account. Through this I was able to help the company minimize churns and increase revenue. I was also able to convert clients to promoters which increased sales through customer referrals and recommendations.

 Care Bay S.M.E. – Catered to bottom performers. Did floor walk, observations, reports, and aided the agents in improving their stats by giving grow sessions, hot tips, and tool exercises. Functioned as assistant supervisor/team lead. I created and facilitated the training plans for the agents to make sure they graduate from the program. This allowed me to minimize attrition and boost agent morale.  Productivity Coordinator - Overlooked agent tasks on the floor. Did E.O.D. reports. Identified agents’ challenges and created actions plans to improve productivity and performance. I tracked call drivers and helped minimize team AHT.

 Taught high school Mathematics, Science, English, and Filipino to Aetas under the A.L.S. Monitored livelihood and skills training. Took over grade school subjects for all grade levels. Created learning modules and materials to facilitate the learning of indigenous people of varied age groups.