General Manager/Facilities Account Manager Oversee day-to-day operations, including budgeting and payroll management. Manage all accounts for facility and preventative maintenance programs both regionally and nationally.  Supervise team of maintenance technicians; coordinate, train, and develop all staff. Executed human resource responsibilities such as disciplining and coaching.  Direct project management on construction jobs, ensuring compliance with safety and security protocols. Order parts and supplies as necessary, effectively managing vendor relationships.  Build customer base by meeting with potential clients and educating them on benefits of services. Facilitate customer satisfaction through immediate resolution of conflicts for strengthened client retention and loyalty.

 Assisted customers with all account and financial questions and needs on large variety of accounts.  Spoke with customers requesting manager and assisted with problems that frontline bankers were unable to solve. Answered inbound and placed outbound calls, tracking and filing customer complaints.  Reviewed job aids consistently to ensure procedures were accurate and being followed. Provided assistance and training to new bankers when needed.