Rene Bonilla, Mba, Pmp, Togaf, Itil, Csm Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Managed upgrade of Load Balancers infrastructure by migrating from legacy CISCO/F5 devices at TD Bank Canada and USA major datacenters, project impact global, ~9MM budget.Managed implementation of SAN infrastructure with 800 TB - Hitachi G1000/CISCO MDS9710 applying Multitenancy strategy for Cloud computing and virtualization infrastructure and Data Center relocation/exit initiatives, project impact global, ~11MM budget.

E-Commerce Customer Experience Solutions Program • Customer Experience Management – TealeafManaged the implementation of Tealeaf CEM to capture and manage visitors’ interaction on Web sites to help understand visitors’ web experience with Rogers.com, Fido.ca, Sales Central and SSP and troubleshoot them.• Application Performance Management – Gomez Led project implementation of Gomez - Synthetic monitoring tools, to run web performance tests against Rogers.com, Fido.ca, Sales Central and SSP Retail applications, improving application support response time by 50%.• Web Analytics Application Performance Management - Managed the installation of IBM Rational Watchfire, Coradiant and Dynatrace POC tools to instrument, predict, optimize, monitor and troubleshoot application events for Rogers.com, Fido.ca, Sales Central• Customer Experience SolutionsUtilizing Gomez, Foresee and Tealeaf web analytics tools, managed implementation of multiple reports such as: Top Rogers e-Bill Customer Experience issue and address usability, stability, and functionality and generate action plan to address them.Results: Reduce at risk revenue by identifying and enhancing flows with poor customer experience.

Rescued several troubled projects• Rebuilt Backup Infrastructure project, Project impact: LocalInitiative had fallen apart, storage solution project was in cost overrun. Schedules had been abandoned. Project Delivery date was a moving target, re-wrote statement of work, negotiated changes with customers and re-baselined schedule. Results: Turned imminent failure project into business reference project.• Manage storage capacity growth for Netapp filers, Project impact: GlobalInitiative as part of capacity, currency and refresh program to maintain data storage serviceability to our LOB forecast, budget and implementation plan executed successfully.Results: Storage availability risk was mitigated on yearly basis with no down time due to capacity issues.

Production Support Services responsibilities:• Led solution delivery, implementation and system support management of Enterprise Tivoli Storage Management Backup Infrastructure; scope of this project included a heterogonous servers infrastructure including SAN / NAS storage environments and DRP site; Project budget estimated at 1.5 million. This project was delivered on time and on budget, increasing enterprise backup/restore process efficiency by 50% • Reorganized Production Services Support team to enhance support coverage for UNIX and INTEL platforms, DBA and Applications infrastructures, including Global IT operations support for New York, London and Sydney offices increasing operational effectiveness and coverage by 50%• Participated and provided services to medium to large-scale infrastructure projects such as: server consolidation, re-platform, disaster recovery, backup/recovery implementation, production environment build, test and deployment.• Instituted Operation Level Agreement to enhance 1st / 2nd level support for UNIX/INTEL platforms • Centralized Market Data feeds file transfer process and provided Service Support to the entire organization.

Master Business Administartion, Business Administration, Management And Operations

Post-Diploma, Microcomputers Support Analyst

Diploma, Systems Analyst