Supervisor - Ms Written / Ms Voice / Frauds Ops / Chat.Reach monthly targets set up by our clients.● Every single month I can reach my targets and get my full bonus.Great people skills and communication are key to developing myagents and making them grow in the company too.Provide feedback and coaching to my team.● Motivate my agents● Teach them how to use our tools● Provide macros● Help them to moderate their voice and energy on the call● Teach them how to control their emotion when they are with rudecustomers and how to provide the information properlyImprove the latest results and provide feedback and ideas to havebetter products and experiences delivered to our customers.● I was part of the first waves in the new account Chime, I wasselected as part of the first ones to respond directly to ourmembers. I am creative in tailoring any pre-written answer● (macros) to make a bond with our members while I am polite andreliable with them to achieve proper communication andnegotiation to solve members´ issues as soon as possible and geta great CSAT.● Weekly meetings and provide any insight about our results andany area of opportunity and we are gonna elaborate on that.

First contact resolution.● In the beginning, I started at Tigo account, where I collectedmoney from different customers. I can be sly, polite, andreliable with the customer to achieve proper communication andnegotiation. I was promoted to work at Multivalores accountwhere I sold some options to get a full payment.Create payment plans.● Provide the information about the account.● Find a payment plan that the member can fulfill without anyissues.● Create a bond with the member to have a real commitment.Reach monthly targets● I was able to be number one in every single team I was part of

Monitoring several vehicles, I took control of velocity and theauthorized and unauthorized stops, I steered every vehicle to goto the customer safely, and I did other activities such asdistribution of travel and others.