Rene Castro Email and Phone Number

Welcoming guests, offering restaurant services and menu.Process and serve orders, Manage complaints and compliments,Process payments and invoicing.Cash managementRestaurant duties

Service supervisionScheduling of service staffInventory managemenProcess and serve orders, Manage complaints and compliments Process payments and invoicing.Cash management

• Analysis Restaurants Operational System - ERP System• Provide financial tools, elaboration of budgets, Business Analytics, Profitability Assessments. Portfolio Management• Operational Oversight, Stakeholder Relations• Developing Customer Relationship Management.• Planned and directed staffing, training and performance evaluations to develop and control sales, service programs and costs management. • Team Recruiting and Onboarding & Employee Retention.

• Administrative support to 13 franchisees and Management Operation over 50 point of sales. • Reviewed operational records and reports to project sales and determine profitability.• Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.• Considered statistics and expenditures to assess marketing potential of new and existing store locations.• Managed sales team to consistently achieve growth and hit sales targets.• Conferred with department heads to plan advertising services and secure information on equipment and customer specifications.

• Chain Financial management, CEO support, elaboration of budgets and statics management.• Reviewed operational records and reports to project sales and determine profitability.• Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.• Oversaw regional and local sales managers and staffs.• Managed sales team to consistently achieve growth and hit sales targets.• Developed points of sales teams through motivation, counseling and product knowledge education.• Monitored costs, competition and supply and demand to establish and adjust selling prices.

• Reinvent the entire department, focused on customer service management and profitability.• Kept accurate records in compliance with sanitation and food service requirements.• Networking Events • Scheduled staff hours and allocated resources to maximize team member performance.• Investigated and resolved complaints regarding food quality and service. • Based on anticipated number of guests, nutritional value, palatability, popularity and costs.• Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.

Manejo integral de presupuestos para el departamento de A&B, ejecuciones, análisis de punto de equilibrio para eventos, nuevos proyectos, festivales y torneos; supervisión y gestión de control y costos para inventarios, encargado de la elaboración y seguimiento de administración por objetivos para el departamento de A&B. Mantenimiento general de la base de datos, verificación de órdenes de compras y requisiciones, análisis de ventas por puntos, programación de personal de servicio; contacto directo y permanente con los clientes, solución de problemas. Apoyo logístico continuo a la Gerencia General

Responsabilidad y diseño integral de presupuestos para el departamento de A&B, ejecuciones de los mismos, análisis de punto de equilibrio para eventos y nuevos proyectos, festivales y torneos; supervisión y gestión de control y costos para inventarios, encargado de la elaboración y seguimiento de administración por objetivos para el departamento de A&B. Mantenimiento general de la base de datos, verificación de órdenes de compras y requisiciones, análisis de ventas por puntos, costeos de menús y cartas, programación de personal de servicio; contacto directo y permanente con los clientes, solución de problemas. Apoyo logístico continuo a la Gerencia General.