Oversee the daily operations of a 24-hour, seven day a week, transit and paratransit system that includes 200 or more full-time drivers, 40+ part-time drivers, seven supervisors, and student managers, as well as provide developmental directly and indirect supervision of students and full-time employees, to ensure consistent high-quality service.Monitor, maintain, and review full-time and student staffing needs per market demands with the Human Resources Manager, as well as facilitate the interviewing and hiring of full-time staff, in order to guarantee operational flow.Develop and maintain coordinated policies, procedures, and protocols related to service operations, including the development, analysis, and implementation of service policies/protocols and service routes/areas. Assist with short and long term operations planning. Coordinate with other department heads to ensure Operations has the resources necessary to be successful. Provide developmental supervision for full time supervising staff; student managers, and indirectly supervise 200 or more student and full time unionized employees.Ensure proper staffing for Transit Operations SupervisorsAssist with coordination of service calendars, transit schedules, and service planning initiates, considering the University calendar. Communicate service schedule, changes, and announcements with Public Affairs Manager for dissemination to the public. Assist with managing pre-employment, reasonable suspicion, and random controlled substances and alcohol testing.Work with the Training and Development Manager to schedule, and provide input for, staff development sessions and management retreats for full time and student staff.

Oversee the daily operations of a 24-hour, seven day a week, transit and paratransit system that includes 60 full-time drivers, 40+ part-time drivers, six supervisors, and two student managers, as well as provide developmental directly and indirect supervision of students and full-time employees, to ensure consistent high-quality service.Manage and develop transit service calendars, schedules, and planning initiatives with consideration of the University calendar, as well as communicate service schedule, changes, announcements to the Public Affairs Manager for dissemination to the public in order to maintain integrity and service excellence to riders.Coordinate with the Training and Development Manager to schedule, and provide input for, staff development sessions for full-time and student staff, and the Safety and Training Manager to ensure consistent onboarding and training of new staff.Monitor, maintain, and review full-time and student staffing needs per market demands with the Human Resources Manager, as well as facilitate the interviewing and hiring of full-time staff, in order to guarantee operational flow.Develop and maintain coordinated policies, procedures, and protocols related to service operations, including the development, analysis, and implementation of service policies/protocols and service routes/areas.

-Assist with managing and supervising a group of 15-18 Guest Experience Supervisors, to ensure our fan's game day experience at Audi Field.-Working closing with our venue security vendors CSC, APEX with any ejections from the venue to properly document for league purposes, to ensure a safe environment for our fans to attend games.

Headed Audi Field's Security Command Center by successfully supervising radio and telephone communications and coordinated event calls to appropriate management departments. ( Fire, Police, EMS, CSC, Catering, Cleaning and Guest Services) Hired and trained new Guest Experience staff at RFK Stadium/ Audi Field operations. Led a team of about 5-10 Guest Experience Staff in our response team, including responding to Guest incidents and wheelchair assistance throughout the stadium.

Assigned to a game day team which could include scanning tickets at the gates, ushering in the seating bowls of the stadium, responding to Guest incidents, wheelchair escort assistance.

Oversee 350+ staff in a 24/7 operation including the Shuttle- UM campus transit system, fleet maintenance, parking facility maintenance, parking special events and parking enforcement sections.

Monitored the 24/7 transit services for 70+ transit vehicles, 40+ fixed routes, 2+ demand response programs, 2+ dispatchers, and charter services for the College Park campus with the facilitation of NextBus and TransLoc GPS systems.Administered contractual services for off-site satellite campuses (The University of Baltimore, Universities at Shady Grove) including staffing and vehicle allocation, and managed centralized dispatch/call center for all of DOTS units ( Shuttle-UM, parking, special events, & roadside assistance. Improved staffing to maintain 120) FT employees through interviewing and drafting of hiring justifications for human resources and developed 120+ FT employees (unionized) and 50+ part-time (contractual & student) staff through feedback, training, and counseling.Responsible for conducting dispatch and training operations when necessary, facilitating random, post-accident, and reasonable suspicion drug and alcohol testing, and conducting ridership tallies and stop studies.Documented and responded to in-field DOTS' vehicle and staff incidents, including communication with law enforcement.Work closely with the management staff to review and provide route data, acts as a liaison to the maintenance, dispatch, and operations staff to orchestrate the daily transit functions, and conducts interviews, hiring, and training for new driving staff.

Compile daily ridership data into a ridership report which was given to senior staff during meetings. In order to decide where to add more buses or routes based on ridership. Directly manage a group of 15-20 student employees, which I supervised and disciplined if needed.

I drove transit buses and motor coaches for the University of Maryland. Taking students/ faculty to and from campus and nearby areas in college park.