Call customers in assigned territory and explore their needs, develop the appropriate solution and close the deal• Specialize in selling maintenance services and multivendor support offerings to Atlantic/Quebec Regions of Canada• Present IBM's value and position IBM against competitors• Manage a pipeline of sales opportunities independently and provide accurate forecasts • Take ownership of the complete sales and fulfillment process• Manage relations with Field Sales Reps and supporting functions within the IBM organization• Continuously broaden & deepen technical product skills

Function as lead and point of contact on all matters regarding management and delivery of maintenance and services for major Canadian companies under Managed Maintenance Solution service contracts. Act as primary technical management interface for issues related to hardware, software, and delivery of operational services• Build positive partnerships with client management and ensure high levels of satisfaction.• Analyse and implement plans and solutions, rapidly addressing customer requirements and problems.• Develop and coordinate projects for technical or operational service activities.• Provide professional guidance and services in areas of hardware / software maintenance, systems management, and other operational services that affect overall availability for client.• Collaborate with internal partners on pricing and implementation of hardware for new business opportunities

Assigned to largest Nova Scotia account for Sobeys headquarters, handling national level systems. Restored failed customer equipment by diagnosing and resolving issues, installed new hardware, and performed software upgrades.• Maintained and installed IBM servers, high-end storage (DS8000), and tape library functions.• Supported POS systems, printers, laptops, PCs, local area networks (LAN), and automated banking machines (ABM).• Reduced after-hours equipment outage durations with 24 / 7 on-call service.• Managed parts inventory units, passing all bi-yearly audits.