I assist users with obtaining new profiles, updating existing profiles, and deactivating profiles of terminated or departed users. I provide navigational support on the online booking tool. I report issues and concerns to the online support team within BCD Travel. I advise management of new features and enhancements within the tool. I open cases to have features turned on or updated for my current account.

Assembled business travel arrangements for top level executives, as well as sales representatives, for both domestic and international travel. Provided in-depth customer service assistance with limousine, rail, air, car and hotel reservations. Assisted coworkers with Sabre formats and quick key programming. Well versed in command pricing, airline corporate contracts, and phase IV faring. Processed traveler profile updates using a self booking product, Cliqbook.

Continued to assist Pharmacia/Pfizer employees, including upper management executives, by arranging travel to meet their business needs. I traveled to corporate sales conferences to provide onsite agent services and customer service to executives and other corporate clients. Additionally, I assisted management in researching debit memos. Skilled in the area of customer service and relations with clients.

Arranged travel reservations for Upjohn/Pharmacia & Upjohn/Pharmacia employees traveling for business purposes. Responsible for the processing of airline tickets, hotel reservations, car reservations, limousine reservations, and rail tickets. Successfully completed several training courses in Quality.