Rene Flores Email and Phone Number

Program Management (70%)Coordinate, evaluate, and make recommendations for improvement for the Travel program’s day to dayneeds and activities.• Develop and conduct training sessions regarding Ariba eTravel application to large and small groups in both formal and informal settings.• Develop and conduct training sessions and presentations on state and federal travel policies to large and small groups in both formal and informal settings.• Provide consultation services to departments by applying travel policies to unique departmenttravel and expense business requirements.• Provide counsel and advice regarding travel policy and procedure assistance to ensurecompliance with UW Policy• Manage relationships with Travel Suppliers and market contracts and agreements.• Provide technical support for the eTravel system.• Quality assurance testing required for eTravel enhancements.Analytics (20%)Conduct regular compliance audits and develop reporting.• Audit high risk expense reports.• Create, update, and implement communications on state and federal regulatory requirements• and changes to UW employees and non-UW employees.• Interpret and advise on University policies as they relate to travel and expense scenarios.• Expertise in troubleshooting Ariba technical issues.• Conduct policy and feedback surveys to help inform policy decisions.• Assist SAO and other auditors in an audit.• Investigate payment and reconciliation discrepancies. Prepare and execute a plan of remediation to resolve a discrepancy.• Resolve international and domestic policy questions.• Conduct risk analysis and policy evaluation upon Washington OFM, any Federal Agency, orFederal Law changes.• Maintain and prepare management reports and track trends.Other duties and special projects as assigned (10%)

• On a monthly basis, reconciled major UW general ledger accounts with exceptional accuracy and efficiency. • Integral part of team in charge of reconciliation of supplier invoices and other escalations of the invoice payment process.• Used new and creative problem-solving methods to overcome problems while ensuring problems do not persist.• Hunted down and acquired payment for overdue credits owed to the university.• Slashed numbers of overdue, unpaid supplier invoices through organized and consistent department outreach.

• Gathered data to track suppliers’ non-compliance with university guidelines.• Created new standards of invoice submission to streamline process for successors in my position.• Communicated effectively and professionally with suppliers to help them quickly overcome payment issues.

• Provide quality customer service and support to ensure that guests and visitor expectations were met and exceeded.• Solved guests’ issues with creative and effective solutions.• Served as a sales representative to sell/upsell rental townhouses, dorms, and other accommodations.

• Maintained an ordered filing system for housing of tax documents for foreign national employees.• Kept up smooth day to day operations to make jobs easier for professional staff.• Worked successfully in high volume quick turnaround environment.