Rene Hendricks Email & Phone Number

Cape Town, Wc, Za

Cape Town Area, South Africa

Cape Town Area, South Africa

Responsible for extraction of data in the form of Excel Spreadsheets from the Business Intelligence (GDW) programme as per request from the various departments within the organization, Responsible for the provision of business analysis reports to relevant stakeholders which include making recommendations and providing analytical feedback to the Senior Management team for the improvement of processes or implementation of new processes, Responsible for reporting on a monthly basis to the BR Manager and Sales Manager on the progress of qualifiers tracking towards the SIP/NCA Awards versus budget as well as tracking of new and re-qualified Award contenders, Responsible for the effective management of the Bonus department by ensuring accurate, timely and efficient processes with regards to the payment of IBO commissions as well as ensuring that all IBO information with regards to Partner Stores is updated and tracked correctly, Assessing of staff progress using the Amway Performance Appraisal System; Monitoring and approving leave requests from staff, , Reporting on a quarterly basis to Ada, Michigan (Head Office) on the progress of qualifiers tracking and projections of SIP/NCA for the fiscal year, Responsible for the tracking of new qualifiers and new percentage level qualifiers for the monthly Honour Roll list, Responsible for the authorization of ex-gratia payments, Code 9’s, commission payment adjustments, Reworks, Top-up adjustment reports and generation of Purchase Orders.

Cape Town Area, South Africa

Responsible for training and development as well as the motivation of the Business Services Consultants as required; Assessing of staff progress using the Amway Performance Appraisal System; Monitoring and approving leave requested by staff; Conflict resolution; Disciplining and handling of grievances; Setting of monthly goals and targets and constantly assessing achievement of these targets and motivating staff to achieve their goals by implementing incentive programs; Coaching and counseling; Communicating management information. Handling of escalated queries as well as providing support to the IBO leadership via the Platinum Line; In the absence of fellow Team Leaders, ensuring proper distribution of staff on telephones, queries and administration; Helping to review, develop and implement agreed procedures and processes that would lead to improved quality in output from the ‘business’.The understanding of the criteria required for the authorization of Line of Sponsorship Moves, the investigation thereof as well as the processing thereof; Have a fair understanding of the Rules of Conduct concerning the sale, merging or separation of businesses and the processing thereof; Assisting in the processing of Code 9 and Rework documentation for IBO qualification purposes as well as having a good understanding of the impact these Code 9’s and Reworks have on IBO qualification; Being able to track levels of qualification - this requires a good understanding of the bonus structure, calculation of commissions and qualification levels; Ensuring that all Code 9 documentation are submitted to the Bonus Department timeously.Trained on GDW which enables me to extract data and provide statistical analysis to various departments within the organization.

Cape Town Area, South Africa

Dealing with customer queries related to Amway Online (including the Info Centre e-mail inbox); Manage all queries via the Ticket Logging System; Testing of all resolved tickets before forwarding solutions to customer; Test new or existing procedures using business specifications/documents as the basis of test scenarios; Ensuring systems development work results is fully tested; Quality outcomes; Helping to review, develop and implement agreed procedures and processes that would lead to improved quality in output from the ‘business’; Provide training to the Business Services Administrators as required; Respond to, resolve and escalate (where necessary) queries from Business Users; The understanding of the criteria required for the authorization of Line of sponsorship moves as well as the processing thereof; Processing of deletions and a good understanding of the criteria required; Assisting in the processing of Code 9 and Rework documentation for IBO qualification purposes as well as having a basic understanding of the impact of the Code 9’s and Reworks on IBO qualification and being able to track levels of qualification - this requires a basic understanding of the bonus structure, calculation of commissions and qualification levels.ADHOC tasks include supervision of staff in the absence of the Contact Centre Manager or the Team Leader by handling the Platinum Hotline; Handling all complaints and finding solutions to best assist clients internally and externally; Ensuring smooth operation within Contact Centre; Ensuring proper distribution of staff on telephones, queries and data-capturing; Ensuring continuous rapid and accurate output of work; Drafted training manuals for the Contact Centre pertaining to the processing of applications, orders, Amway online helpdesk and distributor maintenance; Assisting the Contact Centre with the capturing of applications and orders at month-end and whenever a backlog arises; Training of staff whenever the need arises.

Cape Town

Processing of telephonic, faxed and e-mailed orders; Processing of telephonic and written queries; Payment verifications; Auditing of business applications; Maintenance of distributor records; Client service; Data-capturing of applications; Processing of renewals; Attaining working knowledge of the AS400 in-house system; Responsible for product requisition; The understanding of the criteria required for the authorization of Line of sponsorship moves as well as the processing thereof; Processing of deletions and a good understanding of the criteria required; Assisting in the processing of Code 9 and Rework documentation for IBO qualification purposes as well as having a basic understanding of the impact of the Code 9’s and Reworks on IBO qualification and being able to track levels of qualification - this requires a basic understanding of the Bonus awards, qualification levels as well as commission calculations.ADHOC tasks include supervising staff in the absence of the Supervisor or the Second-in-charge individual by handling the Platinum line; Handling all complaints and finding solutions to best assist clients internally and externally; Ensuring smooth operation within Contact Centre; Ensuring proper distribution of staff on telephones, queries and data-capturing; Ensuring continuous rapid and accurate output of work as well as the training of staff.

National Diploma, Biomedical Technology

Chemical pathology, Haematology, Cellular pathology and Microbiology

Matric

Standard 6