Responsible for conferring advice and counsel, interpretation, direction, clarification, and guidance on a full range of Human Resources (HR) policies, practices, programs, and issues. Primary contact to investigate and resolve HR inquiries directed from various business unit clients, union representatives and HR partners (e.g. Sr. HR Specialists, HR Generalists, Legal, Labor Relations, etc.). Analyze and confer expertise relating to HR inquiries. Responsible for Tier 1 support, providing initial investigative guidance. Complete investigations pertaining to Code of Business Conduct violations. Collaborate across HR partners to provide accurate and timely investigative reporting. Facilitate leadership meetings to conduct readouts on investigative findings and consult on discipline up to termination.

Recruit, source, select and hire qualified candidates for retail sales consultant positions within the Central Region for the Greater Lakes Market, consistently achieve 100% to target YOY, develop and execute hiring events and collaborate and establish meaningful working relationships with customer facing and upper level leadership.

Consistently exceeded sales targets Mom, elevated store ranking from bottom 5% to top 1% within 3 months, achieved top 5 storeranking in the country, developed meaningful sales relationships with business and home services partners, developed employeesincluding assistant managers for promotion and managed daily store and sales operations.

Met and exceeded goals MoM while providing an excellent customer experience, trained new hires both external and internal to positively represent the brand, appointed business lead providing businesses consultations and closing sales on products and services and developed the transfer floater program which prepared internal employees to transition from sales consultants to brand ambassadors focusing on both sales, networking, consulting and product marketing.

Consulted with 10 location Head Start and Early Head Start programs to conduct general, individual and parent observations. Developed workshops for parents and center staff to increase daily productivity and overall results in center programs.

Oversaw daily operations of the courtesy counter under the supervision of the Member Relations Director, provided sales coaching to center associates, implemented marketing strategies, and led the sales team.