Rene Keyzer-Andre Email & Phone Number

Corbin, Ky, Us

Remote

Greater Salt Lake City Area (Remote)

Sandy, Utah

Remote

Managed the IT & Infrastructure team supporting a 6 city law firm, which included the transition to Windows 7 for 400+ users, upgrading from Exchange 2003 to Exchange 2013, upgrading our virtual servers to the latest version of VMware and transitioning four offices to utilize MS Hyper-V for their virtualization platform.

Developed implementation strategies for our international hosted call center software and network Identified and selected bandwidth providers, PBX systems, wide area network routing equipment  Managed support staff’s working relationship with the engineering group to develop revisions of software and enhancements as requested to meet customer’s needs Evaluated risks and developed contingency plans for our customers

Successfully implemented and launched two new infrastructures supporting numerous multi-national clients in hosted model environment on a 24/7 basis for mission critical CRM applications Configured Computer Telephony Integration (CTI) based CRM applications for contact center networks for both inbound and outbound dialing, including predictive, progressive and preview outbound modes Designed telephony & data networking topologies, providing the ability to deliver US dial tone to our global partners by efficiently managing suppliers in Asia, England, Australia, and the United States Recommended third-party vendors and support processes for the network utilizing domestic T1s/DS3s as well as foreign E1s interfaces on domestic hardware, VoIP phone systems on shared network  Analyzed, diagnosed and solved network/application problems over our multi-national circuits, servers and workstations using various hardware and software tools

Reduced costs of training program for new customers/distributors for our Encompass CRM software worldwide by taking advantage of seasonal locations for scheduling of classes, which resulted in a 22% cost reduction for our SBU Recommended upgrades and enhancements Training of CTI implementations on various PBX systems Installed and tested new versions of software created test plans and recommended software enhancements as part of the whole Software Development Life Cycle (SDLC) Assisted with software support and User Acceptance Testing (UAT) for customers/distributors worldwide Co-authored new training materials and presentations for software training  Conducted training programs for our new customers and VARs

Bs, Management/Finance

Associate Of Science (A.S.), Business Administration And Management, General