Rene Mora Email & Phone Number

Aguascalientes, Aguascalientes, Mexico

Windows Servers management and troubleshooting as per request (Active Directory, DNS, MMC, File Shares, IIS). SQL Server management (Attach/restore DB, Security logins, Query execution).

Aguascalientes, Aguascalientes, Mexico

Support the team to stabilize the service and increase the user satisfaction, reducing the response time and achieving the agreed SLA’s.Consulting in general troubleshooting with MS Office programs (2016), android devices, VPN connections, SCCM server console administration.

Aguascalientes, Aguascalientes, Mexico

Provide support to upgrade Windows version successfully, resolving issues related to the Windows 10 upgrade installation, ensuring everything is working fine after the update.

Aguascalientes, Aguascalientes, Mexico

Work to improve the handshake process between shifts, obtaining data to measure the process and work in the areas that need improvement.Create a dashboard to display the information obtained in the handshake process.

Aguascalientes Area, Mexico

Have an accurate and up to date inventory with responsibility letters digitalized. Increase end user satisfaction by reducing response times and issue resolution. End user support and service request management. Windows (Desktop & Laptop) troubleshooting

Aguascalientes Area, Mexico

Successfully implemented the automation of the billing process reducing time processing in an 80%. Stabilization of the service delivered to the client in less than 3 months. Direct and supervise Help Desk and Monitoring teams. Responsible to manage all the internal and external processes to be in compliance with the audits performed to the project. Responsible to deliver the metrics to the client and automate them. Work to improve the functionality and design of the internal classification tool.

Aguascalientes Area, Mexico

Successfully performed due diligence to start new service and processes documentation to provide the service. Handling of major issues escalations and client’s special requests exceeding the expectations. Direct and supervise Help Desk and Desk Side teams. Responsible for recruitment and selection of Help Desk analysts and Desk Side technicians. Responsible to deliver the metrics to the client. Responsible of SOP creation and maintain them updated.

Aguascalientes Area, Mexico

Balance the team based in their skills to provide better results in the service.Responsible for monthly and weekly metrics reports to be in compliance with client’s SLAs.Responsible for recruitment and selection of Help Desk analysts.

Aguascalientes Area, Mexico

Demonstrate the capacity and commitment over other analysts to be promoted as the team leader in less than a year. Consulting in general troubleshooting with MS Office programs. iPhone, Android devices and Blackberry applications configuration and troubleshoot. Internet Explorer, wired and wireless connections.

Aguascalientes Area, Mexico

Successfully accomplished the training to the medical and administrative personnel in the use of computers and internal systems.Provide technical assistance on site and remotely in the use of the system or computers.Perform preventive and corrective maintenance to the equipment (Computers, printers, servers).

Aguascalientes Area, Mexico

Successfully setup of web and database server to host the application internally.Analysis and design of a web-based application for the intranet, from a system that was developed on Visual Fox.Develop functional prototype. Design database. Write back-end code to support web interface.