Rene O. Email & Phone Number

Valenzuela, Ncr, Ph

Bonifacio Global City, Taguig

Case Manager for MOLO (UK Mortgage) Sept 2023• Manila pilot team for managing of cases for UK Domestic and International Mortgage• Managing cases on a daily basis with the use of ZenDesk, Tableau, Experian, KYC6, and other proprietary tools.Team Leader for Settlements (Australian Mortgage) October 2018• Managing a growing team of Settlements Officers (currently at 22 head count)• Built a QA system for Settlements to track errors and improve quality and overall process• Ensure service standards are attained for reviewing and processing files in accordance with lending policies and procedures.• Work in conjunction with Originations Team to ensure solicitor's instructions contain all necessary requirements.• Work in collaboration with Originations Team and Funding Team to ensure service levels are maintained and targets are met and ensure the funding of Mortgage transactions is completed in a timely and efficient manner• Provide daily updates to Managers in Sydney• Communicate with solicitors and mortgage ManagersTraining Attended:• August 2019 - Was assigned to the Sydney office for a one-month Immersion Program.• Collaborated with managers from various departments to enhance our procedures.• Devoted time to understanding the procedures of Solicitors and Trustees with the aim of integrating their methods into our own process.

Bonifacio Global City, Taguig

Bonifacio Global City, Taguig

Bonifacio Global City, Taguig

Customer Support Officer for the following:- Product handling and processing but not limited to the following:- Commercial & Private Motors, Land Pack, Business Pack, Strata Unit, General Property, Business Interruption, Theft, Money, Machinery Breakdown.- Home & Contents, Personal Accident, Burglary, Fidelity Guarantee, Jewelry Burglary, Livestock, Plate Glass.- Contacts and resolves concerns and requests coming from on-shore Underwriters and Brokers.

Bonifacio Global City, Taguig

Provide Support to Chase Auto Finance Customers.- Assist internal and external customers with their Auto Finance requests whether Monetary or Non-Monetary- Reports directly to Team Manager

Quezon City, Manil

Provide support to HSBC Credit Card holders in the UK.Collect information and documentation provided by customers to assist with the following:- Credit Card Queries- Activation- Complaints/Disputes- Refunds- Card Ordering- Lost or Stolen Cards- Telephone Banking