NetworkingMicrosoft based network, TCP/IP, manage active directory users, Windows clustering, Cisco UC, Cisco Call manager, experience with F5, Wireshark, Cisco AnyConnect, DNS, DHCPHardwareIntel based desktop and laptop of Windows 10, Windows Server 2012 r2 and 2016, Cisco HyperFlex (all flash), Cisco UCS Blade Servers, Pure Storage All Flash Array, Cisco phones 78 series, keep weekly track of laptops and desktop, experience with AV setups, experience with server room cabling and rackingSoftware/ServicesExperience with Office 365 Exchange as admin, experience with VMware vSphere 6.7.0 maintaining VMware installations and deploying VMs for 4 locations, experience with Darktrace services and Knowbe4, manage users accounts on Active Directory, manage Microsoft print server and deployment on printers, maintain users and phones in CUCM 12 and Cisco Unity, assigning users to queues in Cisco Finesse, deploy group policies to ensure standardized settings for servers and computersWhile managing 4 location and remote users I worked with ConvergeOne and Triden Group management teams to keep with SLA. Managing internal support cases that come in via Jira. I provided technical support for over 300+ users. Maintaining accounts, pc hardware, and VMs.

- Diagnose, Repair, and Setup devices, including but not limited to desktops, laptops, tablets, and cell phones. - Provide expert-level technical support via phone, in person or email to assigned clients. - Manage escalations and expectations for both the client and internal personnel - Communicate progress of resolutions/status in a timely fashion per service agreement. - Provide technical troubleshooting and account assistance to both clients and internal departments.