Rene Ratej Email and Phone Number

• Facilitated regular strategy alignment meetings with 11 Sales Acceleration Managers, generating actionable insights and enhancing cross-functional collaboration; these meetings have resulted in a more cohesive approach to tackling sales challenges• Defined and executed the SAM operating model by setting 15+ key performance indicators (KPIs) that enhanced operational efficiency, resulting in improved sales productivity metrics across a team• Spearheaded global sales acceleration… Show more • Facilitated regular strategy alignment meetings with 11 Sales Acceleration Managers, generating actionable insights and enhancing cross-functional collaboration; these meetings have resulted in a more cohesive approach to tackling sales challenges• Defined and executed the SAM operating model by setting 15+ key performance indicators (KPIs) that enhanced operational efficiency, resulting in improved sales productivity metrics across a team• Spearheaded global sales acceleration initiatives for Small and Medium Businesses (SMB), achieving a 25% increase in project success by implementing targeted outreach strategies and deploying automation tools like Salesforce CRM• Own the forecast and pipeline development process, facilitating strategic planning and goal setting aligned with Cisco’s SMB priorities• Collaborated with 100+ stakeholders across North Europe and Germany, aligning strategies that directly contributed to a successful rollout of Cisco's SMB sales initiatives resulting in the most efficient regional update process Show less

• Drive key team initiatives in Germany and Central Europe- Hybrid Work Enablement Program, Quarterly Customer Events in Oslo, Weekly Walk-ins, Device demo loan – Strategic customers• Conducted presentations for C-Level leaders that clearly articulated value propositions, resulting in increased client engagement and solidifying partnerships with Cisco• Continuous Engagement with Top Webex/Multi-Platform customers along with local Sales and technical teams• Analyzed historical… Show more • Drive key team initiatives in Germany and Central Europe- Hybrid Work Enablement Program, Quarterly Customer Events in Oslo, Weekly Walk-ins, Device demo loan – Strategic customers• Conducted presentations for C-Level leaders that clearly articulated value propositions, resulting in increased client engagement and solidifying partnerships with Cisco• Continuous Engagement with Top Webex/Multi-Platform customers along with local Sales and technical teams• Analyzed historical purchase data and customer interactions to refine pricing strategies; the adjusted pricing led to increased customer retentionrates, establishing long-term loyalty with over 100 clients• Teamed up with sales, service, and channels organizations to develop field enablement materials, tools, and programs Show less

Served as the primary contact for customer account management, ensuring seamless communication and service• Established trusted advisor relationships with key accounts, stakeholders, and executive sponsors• Collaborated with the sales team to identify and grow opportunities, with a focus on end-to-end sales,lifecycle sales, and security sales• Initiated a robust reporting framework for key account metrics, facilitating weekly reviews and fostering accountability with manager•… Show more Served as the primary contact for customer account management, ensuring seamless communication and service• Established trusted advisor relationships with key accounts, stakeholders, and executive sponsors• Collaborated with the sales team to identify and grow opportunities, with a focus on end-to-end sales,lifecycle sales, and security sales• Initiated a robust reporting framework for key account metrics, facilitating weekly reviews and fostering accountability with manager• Exceeded yearly sales targets by 20% through building strong client relationships, leveraging CRM tools such as Salesforce to track customerinteractions, and implementing sales strategies Show less

• Implemented Quality Assurance feedback to 10 agents, ensured improving focus areas• Ensured strict financial goals are achieved and maintained for 26 online gaming entities• Updated and maintained KPI system; daily updates, predictions, shortfalls• Analyzed client data within CRM, identifying over 150 high-value and churned accounts on a monthly basis; insights led to re-engagement thatimproved retention rates by 25%• Liaised with fraud and risk assessment highlighting… Show more • Implemented Quality Assurance feedback to 10 agents, ensured improving focus areas• Ensured strict financial goals are achieved and maintained for 26 online gaming entities• Updated and maintained KPI system; daily updates, predictions, shortfalls• Analyzed client data within CRM, identifying over 150 high-value and churned accounts on a monthly basis; insights led to re-engagement thatimproved retention rates by 25%• Liaised with fraud and risk assessment highlighting accounts for closure due to fraudulent activities Show less

- Deliver top quality service for VIP players with multi million in deposits. - Building relationship with customers, answering queries via, telephone, chats and emails.- Monitor customer development and search for new business possibilities with potential and current customers- Co-operate with internal marketing to exploit personalized sales opportunities.

- Providing high quality and timely service ensuring customer satisfaction- Working within the team to ensure the entire process is working effectively- Task and problems solving, answering customer inquiries – via chats and calls