Customer Service Manager
Current> Growing and maintaining the existing customer base by delivering customer service through the lifecycle of the account> Establishing relationships with account decision makers> Creating reports and running customer account review calls to present these reports> Serving as an interface between customers and other departments to ensure projects are completed in a timely manner> Billing/invoicing and maintaining specialized customer rates per their contract> Managing an account team comprised of multiple customer service specialists> Offering 24/7 support to our account team's customers