Rene Rivera Email & Phone Number

Virginia, United States

Experience documenting work and processing help desk tickets. Accepted tasks and documented status using ticketing systems (ServiceNow & ES mobility).Ability to perform personal computer, network/telecommunications system troubleshooting, both on software and hardware problems.Reimage Desktop PCs, Tablets, & POS register systems using Windows PE and PXE.Maintained network & selling infrastructure in multiple Macy's and Bloomingdale's in the DMV area and responded to any emergency calls of network outages and other critical issues that impacted day-to-day business.Knowledge of personal computer and network/telecommunications architecture and equipment in which I collaborated with vendors such as Verizon to locate down equipment and assist in resolving advanced problems (Smart Hands).Excellent written and oral communication skills with the ability to write technical documentation.Ability to read and interpret technical manuals in knowledge base to be used in the assembly, installation, repair, and operation of personal computers and data communications equipment i.e (Routers and Switches)

Springfield, Virginia

Managing day-to-day operations on mechanical and retail sales counters. Handle returns for warranty and damaged parts and items per the manufacturer's request. Control inventory levels and logistics by submitting stock replenishment orders daily to obtain maximum availability of parts for customer repairs. Maintaining vendor relationships to ensure maximum availability of parts and materials for employee job duties and customer satisfaction.

Shipping and receiving parts orders, returning warranty parts and cores insuring they reach there correct destinations. Interacting with Wholesale body shop and mechanical shops to allow parts to be delivered in a timely manner to satisfy their customers needs in which they service as well. Providing service to the mechanics to allow them to get pricing and availability for the parts they need in order to repair customer cars.

Information Technology

Demonstrate capability and capacity of integration and implementation of various networking setups. Display knowledge of TCP/IP and OSI.

Education record