Rene Solano Email & Phone Number

New York, United States

Greater New York City Area

Greater New York City Area

Analyzing, troubleshooting and helping resolve network failures, including circuit, asynchronous terminal server, router and processor/server failures as well as Unisys devices (Printers: UDS 2250, 2065, VDT's: TO: 300).Under supervision, with considerable latitude for independent action, train MIS & NYS / ITS staff tasked with supporting the Network.

Greater New York City Area

• Mission is primarily to allow MIS access to more than 20,000 downstate users of the Human Resources Administration and the 3,000 + users of the Administration for Children’s Services.Duties include:
• Analyzing, troubleshooting and helping resolve network failures, including circuit, asynchronous terminal server, router and processor/server failures as well as Unisys devices (Printers: UDS 2250, 2065, VDT’s: TO.
• Providing management with consistent, on-time reports of duration of open trouble tickets along with specifics of resolution/non-resolution for use by management in processing or denying payments to contracted vendors.
• Backing up all downstate window servers:- Ensuring that backup media are changed timely/daily/more often if needed;- Maintaining extremely accurate and detailed reports of backup problems.
• Tracking and providing a detailed list of state devices that are de-installed and sent to Albany for compliance.- maintaining and tracking of state devices that have been de-installed, stored in the state’s NOC in.