Rene Wolf Email & Phone Number

Tampa/St. Petersburg, Florida Area

Clearwater Fl

Travel and Vacation Professional.

Clearwater

Commission based salesWork 1:1 with clients decorating/redesigning their homes from start to finish. Avg 50k in sales ytd. Market to clients with email and voice to voice calling to increase revenue.

RetailCoach and train a Team of 45 Work at Home agents in sales and customer service techniques. Monitor agents using Q finity recording program for quality assurance. Maintain above expectations sales results for 4 years. Implement Heart of Coaching techniques to motivate, train and agent's commitment to implementation of tasks for performance improvement. Maintained 2% attrition rate per year. Implemented and maintained Attrition tracking for all of Work at Home workforce in St Petersburg location.Utilized CMS, Aspect scheduling, Performance Management, People Soft and Kronos Time Keeper programs for monitoring and reporting of agents performance and business reports.

RetailCreate schedules based on projections Data for approx 700 Work at home agents in CMS data base, Edit schedules based on pto/holiday requests, overtime requests and LOA approvals. Monitor labor projections and adjust schedules accordingly. Update all employee records in People soft and Kronos programs as needed.

RetailInbound Sales postion in a call center, taking orders, customer service and hsn.com assistance for customers. Meet or exceed all company metrics requirements for closing sales, quality monitoring and handle time. Have working knowledge of Citrix ordering program, avaya telephone system.,

Prepare Rental contracts for guests, Greet guests to the homes, Gave Guests information about the area and prepare information packets with Dining, Excursions and Local Entertainment with coupons and complimentary dinners. Organize Cleaning schedules and Manage cleaning crews. Dispatch Maintenance situations to the teams, Coordinate with the pool cleaning teams, Set up new homes for rentals, on-call for emergencies after hours.

RetailManage daily operations of 1,000,000+ retail store. Hire and train wireless consultants in cash handling, customer service techniques, sales, product training, visual merchandising and inventory control. Accountable for controlling payroll and operating expenses. Develop marketing initiatives to increase revenue and establish customer base for future revenue.

RetailResponsible for exceeding sales projections, controlling expenses, visual merchandising, recruiting and train fit specialists, marketing to increase revenue for store location and controlling payroll.

Responsible for controlling operating expenses, payroll budget, training cast members with basic selling skills and merchandise techniques, executing visual moves according to visual plans, guest service and beating projected sales goals. Implement store contests to motivate personal. Interview and train candidates for future management positions.

Responsible for meeting sales goals. Merchandising products according to store visual plans. Trained associates on company policies and procedures. Implemented a new stock processing technique and trained other associates the procedures. Have experience in Windows and data entry. Order operational supplies and control expenses. Trained associates cash handling and loss prevention.

RetailResponsible for customer service, merchandising, and stock processing. Established relationships with venders and purchased inventory for multiple store locations. Involved in developing sales and marketing incentives to motivate associates and drive sales. Trained associates with sales techniques and POS procedures. Ordered operational supplies. Controlled expenses thru loss prevention and ongoing training.

Same as above but was transferred.

Acquired a strong knowledge of basic kitchen and restaurant management. Involved in scheduling and training employees customer service, cash handling procedures and food preparation. Ordered inventory based on stock levels and controlled expenses through monitoring P&L statement.

Trained, developed and motivated staff. Merchandised product according to planed floor sets. Maintained budget controls and supervised loss prevention and inventory control. Responsible for exceptional guest service and meeting sales goals. Responsible for P&L statement and increase revenue while maintaining expenses and controlling budgets

Paralegal, Business Law

Hospitality Marketing And Managment

Fine Arts

Voice Performance

High School Or, College/University Preparatory

Taught a drama class, directed and produced a play in my senior year. Some College Coursework Completed at Northern Ky Univ.