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Modern free reservation and online booking software designed for activity and tourism businesses. We work with you instead of against you. Why manage your reservations with a company that has an active interest in reselling your product for the lowest possible price? We want to build a name for you, not us, and we benefit when you get more direct bookings. We are constantly updating software and functionality for the better. Our job is to continually make your life easier. Stagnation will not help with that mission — it's purely an excuse. We also offer 24 hour, 7-day a week, free and unlimited customer service.Accomplishments and Responsibilities:• Enhanced communication pathway between sales and planning organization, thus improving execution on future projects and bringing lessons learned feedback into the sales process• Led and developed the team through transition and expansion after Booking acquisition, doubling the team’s size throughout a year of management• Standardized planning project deliverables to streamline reporting and alert teams to potential delays• Design team structure and approach for regional planning organization on a multitude of projects• Supervise and manage a team of 18+ team members, consisting of Enterprise Trainers, Senior Trainers and General Trainers• Monitor team workflow for operational accuracy and efficiency while identifying holes in training and in adoption both team-wide and on an individual basis• Ensure processes and best practices are aligned while also identifying operational improvement specific opportunities• Provide statistical and performance feedback and coaching for different team members• Create and maintain a high-quality work environment so team members are constantly motivated• Conduct quarterly performance reviews consisting of promotions, raises, team transfers and disciplinary action

Accomplishments and Responsibilities:• Responsible for team performance across multiple simultaneous projects, as well as for personal growth and overall team development• Identified training needs, coordinate and manage employees growth plan, develop and conduct training as necessary• Communicated project progress, resource needs, project risks and blockers to appropriate stakeholders• Worked with employees and management to find solutions that met overall internal and external customer needs• Built relationships and guided members of the Onboarding Department to grow within the team and organization

Accomplishments and Responsibilities: • Performed multi-day on-site training for higher revenue-generating clients domestically and internationally • Helped develop, improve, and implement standard operating procedures in regards to onboarding new clients to the FH dashboard• Mentored new trainers as they transitioned to their roles for their first six month period• Communicated across teams to ensure client needs are met• Provided administrative and coordinator functions related to Global On-Boarding program including scheduling training activities, content collection, and software implementations• Worked with internal stakeholders to help develop and refine the On-Boarding program

Accomplishments and Responsibilities: • Collaborated with our tourism partners to configure the FareHarbor system to their needs• Worked within the software to meet the requisites of different businesses and individuals completing thorough and high-level pieces of training • Used phone and online tools to train key account staff members with an emphasis on specific ways the client can utilize FareHarbor to optimize their operations

The Honors College at the University of North Texas creates and supports learning opportunities for talented students who seek to excel academically and thrive personally.As the Honors College Admissions Coordinator for UNT, I have had the opportunity to use my skillset to restructure our entire admissions process. During my time at UNT, I have created new processes and used multiple avenues of analysis to better our systems and increase our overall recruiting efforts. Accomplishments and Responsibilities: • Plan and actualize effective recruiting efforts for prospective Honors College/TAMS Students and their families • Organize events and present numerous programs on behalf of the Honors College/TAMS Department strategically targeting potentially qualified students• Work collaboratively with the College of Engineering, College of Music and other colleges, as well as the Division of Admissions seeking to increase overall UNT recruiting efforts• Conduct presentations associated with UNT Honors College at university events to crowds in attendance of 100+ such as Preview Day, Transfer Orientation, Freshman Orientation, etc.- • • • • Coordinate, budget, oversee and document all aspects of the specific recruiting projects remaining within scope and within budget of intended purposes for the Honors College • Collaborate with the Honors College Deans in implementing new Honors awards and new Honors academic tracks • Manage Honors College webpage, online platforms, and application portal alongside the Honors IT team• Lead the committee that evaluates academic credentials for prospective students in order to determine eligibility in accordance with departmental requirements and university admissions policies • Hire and supervise support staff/Honors Ambassadors in areas related to Honors College recruitment, processing, and admission of students

Established in 1890, UNT is the nation's 25th largest public university with 37,000 students. As a catalyst for creativity, we fuel progress, innovation and entrepreneurship for the North Texas region and the state.Mission of the Office of Student Advising: The office mission is to advise, teach, assist and empower students to define, clarify and achieve academic and personal goals through professional, caring service.Accomplishments and Responsibilities: • Effectively provide holistic advising for current students/prospective students in multiple settings regarding degree requirements, university policies, and procedures• Familiarize students with general requirements for particular majors and degree progression• Collaborate with other advisors, faculty, and staff on student development initiatives• Review four year plans, Darwin, and catalog copy as specified for accuracy• Integrate and analyze information in order to develop reports based on tracking student progress• Correspond with students concerning questions about degree requirements, transfer hours, etc. via email, phone, or mail• Give presentations relating to UNT academic policies and major-specific information at functions such as Preview Day, Transfer Orientation, Freshman Guidebook Sessions, etc.

Accomplishments and Responsibilities: • Perform clerical and receptionist duties involving proper handling of phone calls, visitors, and answering general questions regarding all student services in the Office of the Registrar • Provide information to prospective students and parents on specific educational opportunities offered at UNT• Designed and constructed a training manual for all desk operations regarding Registrar Office processes• Produce administrative support in the area of student services• Assist students in determining class schedules for the upcoming semester• Process over 100+ transcripts, enrollment verifications, holds, and schedules for current and former students weekly• Train and supervise 4+ hires; teaching new employees all responsibilities of the Registrar Office

Accomplishments and Responsibilities: • Supervise/monitor the safety and well-being of 76 residents directly and 250 residents indirectly on a daily basis • Monitor administrative work and safety procedures on a weekly basis while working the front desk• Cultivate resident and staff relationships; results in residents’ success academically, personally, and professionally• Plan 3-5 programs/events per semester to create opportunities for residents to gain a sense of belonging• Stimulate an environment that promotes success of 10+ coworkers personally and professionally on a daily basis• Recognize and utilize diversity to gain different perspectives and sources of creativity and innovation on daily basis• Execute team leadership through empowerment of 10+ staff members resulting in an open, respectful environment