I lead a strategic unit composed of seven highly skilled senior analysts and data scientists. I am responsible for providing intelligence to the senior leadership in support of the implementation of ServiceOntario's change agenda and strategic plan. In addition to providing support to business transformation and continuous improvement projects, I lead and coordinates the provision of complex analyses, business forecasting, and a range of corporate and operational reporting and performance measurement services. Under my leadership, the Business Intelligence Unit has gained significant rapport and recognition among senior leaders for influencing business decisions in favour of millions of citizens and businesses customers of the ServiceOntario platform, contributing to achieve the established strategic goals in line with three core objectives: customer service excellence, cost savings, and program integrity.I have gained a strong reputation for influencing outcomes in both S2B and S2C through the provision of in-depth insights and robust evidence based strategic intelligence. Under my leadership, new methodologies have been developed to: i) Measure wait time performance in all ServiceOntario in-person offices (The new methodology was praised by the Auditor General of Ontario in the 2015 Report, page 676); ii) Analyse the effect of different office location strategies using Geographical Information Systems and census information to determine ‘catchment’ and ‘floating’ populations; and iii) Understand the ‘Voice of the Customer’ using state-of-the-art software and complex statistical techniques;iv) Use of computer simulation and advanced statistics to model online uptake projections for different products.

I have delivered conferences and talks in Latin America, Canada and Europe in various themes as Energy, Engineering, and Analytics. I have also published Articles in specialized journals and newspapers.

I have been an Engineering consultant for many years, which has provided me an in-depth understanding of the consulting profession in Chile and Canada. My consulting experience covers different fields, as for example: energy, logistics, airlines, manufacturing, production, and transportation. • Development of an optimized maintenance plan for an aviation and aerospace company in Canada.• Computer simulation model to improve the maritime connectivity in the South region of Chile.• Estimation of the number of trucks and extraction equipment necessary to expand production in a copper mine.• New road design to reduce the likelihood of truck collisions in a copper mine.• Design of a new methodology to build the Master Production Plan in a manufacturing company.• New tool to schedule surgeries in the Operating Rooms.• Analysis of the impact of the Chilean salmon industry in the maritime transportation system.• Design of the logistic process to supply pet-coke to a new thermoelectric power plant.• Acquisition of shares of a coal mine in Colombia.• Design and programming of an algorithm to increase train frequencies in the Santiago city subway.• Design of a new method to calibrate private-vehicle transportation networks.• Evaluation of different transportation plans associated with urban development of Santiago de Chile.• Design and development of different computer programs to support the Planning Department of the international Chilean airline LAN Airlines S.A.• Computer simulation model to improve maritime transportation services, • Analysis of the impact of the economic growth in the Chilean maritime transportation system, • Design of a new method to calibrate transportation networks in urban simulation models, • Evaluation of urban transportation plans in large cities.

SmartSimulation uses computer simulation techniques to assist resource allocation, scenario evaluation, operations budgeting, scheduling, and decision making in complex industries.SmartSimulation assists mining companies in maximizing production, optimizing the use of resources, and improving mine operations through a smart combination of Computer Simulation and Theory of Constraints principles.Specialties: Mining, logistics, transportation.

Taught 'Engineering Economics' to students of the Department of Mechanical & Industrial Engineering, Faculty of Applied Science & Engineering, University of Toronto.

Taught Modeling and Computer Simulation to mechanical and industrial engineering students in the Faculty of Applied Science and Engineering.

I led multiple program evaluations.I developed ad-hoc evaluation frameworks and performance indicators.I researched multiple international evaluation methodologies and frameworks in order to adapt them to specific situations within the Ministry of Health.

I led multi-functional teams in the development of policy options to enhance the provision of services in the acute and post-acute healthcare sectors.I led a project to develop policy options to aiming to improve non-ambulance transportation in Ontario.I led multiple in-depth data analyses to support policy development in the rehabilitation sector. I identified strategies for improving capacity in the Ontario healthcare sector by reducing waste in the use of hospital days.I contributed to develop a curriculum for policy development.

I developed new problem solving and process improvement methodologies and led different initiatives that contributed to reduce the number of people waiting more than 24 hours at the Emergency Department from an average of 80 a week to 4 a week. Due to this, the hospital was awarded with: i) first place award at the 2009 Health-Achieve Conference for Innovations in Healthcare, and ii) first prize 2011 Ontario 3M Health Care Quality Team Awards.As a simulation expert, I designed a computer simulation model to assist bed reallocation processes. As a result of this initiative, the hospital closed 5% of the beds without impacting patient flow or ED wait times.As an expert in hospital operations, I designed a novel methodology to reduce Operating Rooms over-utilization.I trained multidisciplinary teams in continuous improvement techniques.

I participated in the design of the Strategy Map and Balance Score Card for the Aging at Home initiative (Total funding of $1.1b).I acted as expert Continuous Improvement Consultant in the following projects: Alternate Level of Care Strategy, Out of Country Regulation, and Emergency Department Wait Times (Health System Strategy Division).As a System Dynamics expert, I developed the technical specifications for the University of Toronto’s project Modelling the Ontario Health System.

I created and developed the Centre that allows the Faculty of Engineering to: i) expand its activities to the industrial sector through courses and seminars, ii) develop applied engineering research activities, iii) gave the faculty and students the opportunity to work on real problems, andiv) generate profits used to improve the school’s operations.

I taught courses in: Quality Improvement, Operations Research, Operations Management, Theory of Constraints, Statistical Process Control, Business Administration, Marketing, and Logistics.

I successfully led a School of approximately 500 students and 60 faculty members.As a result of different initiatives and interventions led by me, admissions to the Industrial Engineering School increased by 25%.

I prepared the strategic plan and developed strategic objectives.I restructured the company to improve operations and increase the company’s value.I identified, evaluated, and led international Joint Ventures in Brazil.Company website: www.TPI.cl

As General Manager, I identified the value contribution of the different maritime routes in Chile and redeployed resources and ships in order to improve the strategic position of the company. This measures increased the market share of the company from 20% to 33% in only one year. Based on its new strategic position, the company continued increasing his market share to an actual 50%.I prepared the strategic plan and developed strategic objectives.I successfully managed negotiations/conflicts in a unionized environment.I restructured the company to improve operations and increase the company’s value.I identified, evaluated, and led international Joint Ventures in Norway.Company website: www.Transmarchilay.cl

Under my leadership, coal sales to the Chilean industrial market grew by 500% and the company's market share increased from 20% to 90% in only four years.I designed, managed and controlled the logistic and commercial operations to distribute coal to the Chilean industrial sector.

I identified and analyzed market opportunities in the South American energy and electric sectors. In particular, I led the acquisition of shares of the company "Carbones del Cerrejon" in Colombia (1997), with an investment of approximately US$20M.I performed financial and operational evaluations in company acquisition projects in Chile, Peru and Colombia (Energy & Coal Mining projects).

I coordinated of different engineering and construction of energy projects in Chile and Peru.

As transportation engineer, I analyzed and studied for the Chilean Government.

I performed transportation Engineering analyses and studies for the Chilean Government.