• Led cross-functional development teams as Scrum Master, ensuring effective project delivery.• Facilitated agile practices, including daily stand-ups, sprint planning, and retrospectives.• Coached team members on Scrum principles and methodologies, fostering collaboration and continuous improvement.• Removed impediments and promoted a productive and supportive team environment.• Mentored team members in adopting agile values, resulting in improved collaboration and… Show more • Led cross-functional development teams as Scrum Master, ensuring effective project delivery.• Facilitated agile practices, including daily stand-ups, sprint planning, and retrospectives.• Coached team members on Scrum principles and methodologies, fostering collaboration and continuous improvement.• Removed impediments and promoted a productive and supportive team environment.• Mentored team members in adopting agile values, resulting in improved collaboration and productivity.• Identified process improvements to enhance team efficiency and drive continuous delivery.• Worked closely with QA teams to ensure adherence to quality standards throughout the development cycle.• Organized training sessions and workshops on agile methodologies. Show less

• Communicated with clients and provided weekly updates on project progress.• Conducted requirement analysis and determined project scope.• Managed project documentation using Jira and Confluence.• Designed and prototyped system mockups.• Monitored project progress and evaluated milestones.• Prioritized client's needs and managed the product backlog.

a. Engaged in effective communication with clients to gather project requirements.b. Conducted thorough requirement analysis and defined project scope.c. Produced comprehensive project documentation.d. Designed and created system mockups to visualize the product.e. Coordinated and collaborated with developers and QA team members.f. Evaluated project releases for quality and adherence to requirements.g. Proactively addressed and resolved team members' questions and… Show more a. Engaged in effective communication with clients to gather project requirements.b. Conducted thorough requirement analysis and defined project scope.c. Produced comprehensive project documentation.d. Designed and created system mockups to visualize the product.e. Coordinated and collaborated with developers and QA team members.f. Evaluated project releases for quality and adherence to requirements.g. Proactively addressed and resolved team members' questions and concerns. Show less

- technical support for DSL customers of ATT&T

• Guided new QA testers through the training process.• Taught QA testers the process, rules, and effective utilization of specialized work tools and procedures.• Developed and updated training documents.• Provided regular training status updates and reports.• Established quality procedures, standards, and specifications.• Monitored performance through relevant data gathering.

a. Conducted detailed testing of games.b. Tested various levels and versions of the game.c. Documented identified problems and suggested improvements.d. Investigated the root cause of issues.e. Checked for spelling mistakes and copyright compliance.f. Entered bug descriptions into the quality management system.

• Overseeing the entire life cycle of a project on the QA side, ensuring its successful execution and well-being.• Assigning technical, CRM, and gameplay tests to a medium-sized team.• Setting clear goals for all teams involved in the project.• Leading game tests in accordance with the latest development updates.• Evaluating team members based on their effort, quality, skills, and timeliness.• Creating and improving testing procedures and project planning.• Monitoring… Show more • Overseeing the entire life cycle of a project on the QA side, ensuring its successful execution and well-being.• Assigning technical, CRM, and gameplay tests to a medium-sized team.• Setting clear goals for all teams involved in the project.• Leading game tests in accordance with the latest development updates.• Evaluating team members based on their effort, quality, skills, and timeliness.• Creating and improving testing procedures and project planning.• Monitoring all changes throughout the project lifecycle.• Coordinating teams to achieve sprint goals.• Prioritizing tasks and requests based on their importance.• Conducting daily meetings with QA teams to identify and address potential problems and find solutions. Show less

-Resolve customer complaints via phone, email, or mail.-Use telephones to reach out to customers and verify account information.-Greet customers warmly and ascertain problem or reason for calling.-Cancel or upgrade accounts.-Assist with placement of orders, refunds, or exchanges.-Advise on company information.-Take payment information and other pertinent information such as addresses and phone numbers.-Place or cancel orders.-Answer questions about warranties or… Show more -Resolve customer complaints via phone, email, or mail.-Use telephones to reach out to customers and verify account information.-Greet customers warmly and ascertain problem or reason for calling.-Cancel or upgrade accounts.-Assist with placement of orders, refunds, or exchanges.-Advise on company information.-Take payment information and other pertinent information such as addresses and phone numbers.-Place or cancel orders.-Answer questions about warranties or terms of sale.-Suggest solutions when the customer have a problem.-Attempt to persuade customer to reconsider cancellation.-Inform customer of deals and promotions.-Sell products and services.-Utilize computer technology to handle high call volumes.-Close out or open call records.-Compile reports on overall customer satisfaction.-Read from scripts.-Handle changes in policies or renewals. Show less

-Investigate customer's problems and find solutions.-Communicate with customers via phone.- train, and terminate customer service agents.-Provide scripts to read from during phone calls.-Handle major incidents that cannot be resolved by agents.-Resolve complaints and order issues.-Ask customers to provide feedback on agents and customer service experience.-Keep abreast of new company products and services.-Issue refunds to customers.-Analyze data and… Show more -Investigate customer's problems and find solutions.-Communicate with customers via phone.- train, and terminate customer service agents.-Provide scripts to read from during phone calls.-Handle major incidents that cannot be resolved by agents.-Resolve complaints and order issues.-Ask customers to provide feedback on agents and customer service experience.-Keep abreast of new company products and services.-Issue refunds to customers.-Analyze data and statistics.-Compile -reports on overall customer satisfaction.-Isolate and identify areas of improvement.-Train agents on how to adequately address problem over the phone-Work with management on customer service initiatives.-Supervise customer service managerial staff. -Support a team of 15 agents Show less