Prep work for 2025 career transition into IT Change Management.

Consultant to the Program Management Office for project initiation and planning tasks associated with the implementation phase of Maximo, an asset management tool for Transmission activities performed across Alabama Power, Georgia Power, and Mississippi Power• Collaborated with the program manager, project managers, change management leads, and IT team members to develop project approaches and detailed project plans, schedule team meetings, and organize PI planning events supporting alignment with change management strategies• Facilitated weekly/daily project status calls to foster cross-team collaboration, track progress, change impact, and establish project goal alignment• Drafted clear organizational change communications to ensure effective stakeholder engagement• Organized and maintained project documentation across shared platforms such as SharePoint, MS Teams, and JIRA for seamless access, tracking, and compliance with program and change management best practices

Provided documentation, system analysis, and technical support for Commercial and Corporate Investment Banking through project management activities using Agile and Waterfall methodologies • Served as Technical Writer and Content Editor creating streamlined project requirements, functional designs, release notes, and process flow design documents for internal and external communications throughout the software development lifecycle (SDLC)• Oversaw and led multiple project management tasks for the migration of 4,900+ customers (Approx. 18,000 users) to a new BBVA commercial banking platform, enabling seamless transition and user adoption• Managed data security access for full-time and contracting project team members while ensuring compliance and appropriate access controls were aligned with organizational policies• Provided quality assurance and testing support through JIRA management, driving continuous improvement and minimizing risks in project delivery• Assisted with the implementation of application software for Retail Online and Mobile Banking (iPhone and Android), enhancing user experience, engagement, and functionality

Delivered comprehensive technical documentation, system analysis, and support for programming updates in two major, front-end, Retail banking applications• Served as Technical Writer and communications lead for system enhancements, training resources, and other bank-wide documentation, providing consistent IT alignment with change initiatives • Scheduled and facilitated project planning meetings ensuring smooth project design and workflow • Collaborated with key stakeholders to troubleshoot system issues and implement change solutions• Provided application support to technical Help Desk representatives, promoting timely resolution of issues in support of change adoption

Developed structured training programs supporting the Retail divisions of the bank, creating materials such as job aids, reference guides, and online training courses to facilitate smooth transitions and employee education• Managed all revisions and major redesigns to training materials related to the Bank Teller program, ensuring alignment with current operational changes• Provided editorial support to peers throughout the development lifecycle of training materials, fostering collaboration and knowledge sharing to enhance instructional quality • Served as project manager by engaging with business partners to create customized instructional materials and learning strategies that met regional and district transformation needs

Participated in an interactive assignment program with detectives from Forensic ID, Special Victims Unit, Homicide, Crime Scene Investigation, and Firearms & Tool marks• Complete details available upon request

Served as Writer and Editor: Marketing press releases, audio newsletters, brochures, fliers, sales kits, catalog intros, and promotional products• Consulted with management to develop organizational publications for internal and external audiences• Worked with graphic designers to ensure that pre-press operations (design, layout, blue-line proofing) were completed successfully for high-quality print publications• Analyzed opportunities to increase readership and engage targeted audiences through design-improved marketing materials and campaigns

Editorial intern for Southern Accents magazine, a bimonthly publication featuring homes and gardens, entertaining, travel, arts, and antiques • Gathered and verified factual information for copy editors• Collaborated with section editors and art department personnel to determine best photos for publication• Completed article for publication (Special Issue – Dec 1999)• Wrote evergreen content for publication on the Southern Accents web site