Renee Berg Email & Phone Number

Northfield, Mn, Us

Cannon Falls, Minnesota, United States

I organize, delegate, and direct daily functions of the Operations Support Team, ensuring efficiency, competency, and technical proficiency.

Cannon Falls, Minnesota

As a Customer Service Manager, I was responsible for the AmesburyTruth Customer Service Team within the Cannon Falls, MN location. Key elements of my role include ensuring that the team acts within the roles and responsibilities in execution of the order entry process and customer satisfaction. This includes but is not limited to facilitating customer issues and aiding in continuous improvement activities.

As a Customer Service Strategic Account Lead (CSSAL) I was responsible for monitoring and supporting strategic accounts, facilitating the role of Transition Specialist on key projects and supporting the Customer Service Teams in escalation and resolution of customer issues. Providing excellence in customer service while supporting and aiding in continuous improvement activities for the customer service teams. In addition, collaborating with the Strategic Account Directors, Territory Sales Managers and Regional Sales Directors on strategic accounts.

Cannon Falls, Minnesota

As a Team Lead I assisted in effectively driving the Customer Service function to achieve specified levels of service including call/email coverage, accurate order entry and effective intradepartmental communication. In addition, I also developed processes in Customer Service to drive cost-effective improvements focused on enhancing the customer experience. Responsibilities include developing and maintaining positive relationships with customers by processing claims, entering purchase orders, and managing orders through production and shipment.

Cannon Falls, Minnesota

As a Customer Service Representative I was responsible for representing AmesburyTruth while working with customers and the sales team. Provided quality service and communication in a manner that will promote optimum satisfaction and service through professional and accurate handling of customer needs.