Renee Bowman Email & Phone Number

Portland, Oregon Metropolitan Area

Vancouver, Washington, United States

Responsible for managing all telecom services and hardware including Telephone, Mobile, Internet, and Television. Role includes vendor relations, project management, account maintenance, customer service, system administration, and inventory maintenance.

Vancouver, Wa

Portland, Oregon Area

Portland, Oregon Area

Coordinate and execute all aspects of telecommunications account/contract management, project scope, client relations and billing analysis for medium to large-size businesses. Instrumental in negotiating service contracts and outsourced projects at lower costs for healthcare facilities, supermarket retail chains, wholesales building supplies, transportation and heating/cooling companies. Excel at streamlining business mobility and telecom services through pricing strategies, cost savings and resolving billing discrepancies. Well versed in project management, planning and implementation for major infrastructure migration projects.Established reputation for providing exceptional customer satisfaction through client retention, referral networking, billing resolution and telecom expertise.Formulate and implement project lifecycle improvements for cellular, voice, data networks, repair issues and client order requests. Spearhead service upgrades/migrations, deliverables, product enhancements and client transfer processes in collaboration with telecom providers.Interface with project managers, CIO, IT’s, help desk, vendors and service providers to drive competitive pricing, initiate telecommunication services and manage inventory levels. Known for retaining accounts long-term and analyzing budgets/expenditures to achieve operational excellence.Secured an overall one-time savings of $1.1 million and a yearly savings of $2 million for client accounts.Greatly impacted organizations bottom-line through steadfast contract management techniques, originations, renewals and cancellation of services.Work closely with client’s accounting staff to customize billing processing for all telecom related invoices including custom delivery methods, GL coding and storage documentation.

Portland, Oregon Area

Facilitated and led sales growth, product/service promotions and order management for a provider of high speed internet, phone and mobility services. Developed service plans, marketed new product offerings and managed the billing of sales to customers. Commended for exceeding sales quotas, capably addressing customer inquiries and consistently attaining revenue goals.Played a vital role in assessing customer needs, suggesting solutions/alternatives and maintaining superior service levels throughout the entire sales process.Collaborated with multiple departments to support the installation/disconnection of services, perform transfer requests and fulfill cell phone orders.

Portland, Oregon Area

Full scope of responsibility included accounting functions for a high-volume grocery supermarket chain. Assumed lead role in managing and establishing the bookkeeping activities for five stores over seven years, including the Grand Opening of three locations.Maintained accountability for identifying over/under charges through review of aging reports.Verified, reconciled and approved payment for entry into accounting system.Accountable for handling cash, checks, and other forms of payment. Utilized computer bookkeeping software to count and verify funds, payments and other items such as lottery tickets. Processed employee payroll and file maintenance and assisted at the Customer Service Desk as needed. Resolved customer concerns with refunds while providing exceptional customer service throughout tenure.