Renee Jackson Email & Phone Number

Louisville, Kentucky, Us

Effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients’ revenue cycle• Partner with clients to proactively improve client health and satisfaction by monitoring key metrics• Serve as an operational liaison, advocate, problem solver, and trusted advisor for defined set of clients• Partner with clients to proactively improve client health and satisfaction by monitoring key metrics• Establish metrics framework for client based on Waystar best practice using Waystar technology• Provide ongoing training and development

Direct and oversee policies, objectives, and initiatives of our clients’ revenue cycle activities to optimize reimbursement and their patient financial interaction along the care continuum.• Responsible for overseeing a $10M neurosurgery practice • Lead in onboarding offshore vendors to align with internal team• Led in the increase of revenue to an additional $300k per month• Create financial reporting packages for clients • Lead weekly and monthly operations and financial meetings• Lead implementation of centralized billing systems • Train new practice owners in RCM and best practices• Restructure workflows to improve outcomes • Revise fee schedules to optimize reimbursement

Livonia, Mi, Us

Provide managerial direction, leadership, consultation and expertise for revenue cycle performance management team responsible for identifying opportunities for enhancement and/or standardization initiatives, managing the long-term success and sustainability of those initiatives, and continuous improvement projects within a defined population.• Manage 4 mid and senior level consultants• Conduct performance evaluations and counsel employees• Responsible for leading enterprise-wide physician initiatives across 22 states. • Lead in restructuring professional billing revenue cycle verticals for a department of 70+ employees.• Lead in developing AR burndown strategies for hospitals and professional billing offices with aging AR.• Develop enterprise-wide denials management reduction strategies • Developed authorization process to mitigate the risk of authorization denials,'• Lead revenue optimization meetings to quickly improve KPIs• Mentor, develop, and coach new and existing staff • Work closely with senior leaders to improve efficiencies and NPR

Nashville, Tennessee, Us

Revenue cycle manager for Boston-based clients to ensure appropriate services are available, utilized, and delivered to provide the highest possible caliber of service to the clients. Utilizes knowledge of the client and business, healthcare practice management, medical billing process and procedures to maximize performance relative to client relationship, client satisfaction, and client and company financial performance indicators. •Oversee 10 to 15 coding and operation supervisors including financial analysts •Manage 23 practices, $200 million in charges, and $73 million in revenue using EPIC, MMIS, and GE Centricity•Manage charge entry/claim submission promoting accuracy and timeliness to include monthly/annual reconciliations.•Monitor credentialing ensuring timely resolves limiting credentialing denials to less than 1%.•Ensure workflows comply with payer and government-funded insurance regulations, billing, and collection policies•Manage revenue and operational activities to KPIs and SLAs•Facilitate annual chargemaster review•Lead monthly client meeting with a focus on operational and financial performance.•Monitor/audit financial, reimbursement, and information management services •Understand industry drivers and trends impacting client’s financial position •Sell/contract technology solutions improving revenue cycle performance•Conduct in-depth account and/or report analysis identifying and resolving the root cause issues impacting revenue

Serve as the primary contact between group practices and the professional billing office for all aspects relating to the billing of professional services. Fiscally accountable for mental health, primary care, and geriatric practices. Responsible for the proactive management of the billing process, client relationships, and full assessment and understanding of each practices revenue cycle. Holistically understanding financial and operational systems, processes, and service specific coding and billing requirements. Proactively identifying, developing, and executing opportunities for improvement initiatives for the revenue cycles for appropriated practices. Providing the physician practices and executive-level management of the professional billing office with interpretation of standard operational, financial, billing, and budget statistics on a monthly basis. •Managed revenue cycle/medical billing for 13 medial practices •Oversaw Patient Access and AR supervisors and 2 Fiscal Liaisons•Provided monthly reporting and analysis to KPIs•Implemented and supervises action plans to improve denials and decrease/maintain AR days and AR greater than 90 days•Assisted in resolving reimbursement and implement workflows to comply with payer policies•Trained and audited posting of patient payments•Ensured all activities from Charge Entry to AR Management to Payment Posting were accurate and timely

Managed and coordinated the administrative functions of the department's clinical and office areas. Provided project management, event coordination, complete office administration, and supervised administrative staff. Project manager for professional and technical billing interface to decrease lag from 66 business days to an average of 5 business days. Successfully improved financial performance of professional billing to generate a financial gain at the end of the fiscal year. Responsible for $3.2M in gross charges with an average of 35 days in A/R.•Supervised, hired, and trained support staff •Managed 4 to 6 staff and oversaw physicians and residents•Managed billing and budgeting •Managed professional and hospital net & gross income •Project management (SWOT, TOWS Analysis) •Created and implemented departmental programs•Redesigned new office space and work areas •Oversaw preparation of JCAHO and mock survey visits•Reviewed and approved vendor payments •Administered quarterly analytical physician review•Oversaw and implemented quality assurance policies •Event planning ~ holiday parties, CRO’s personal events

Juris Doctor

Master Of Business Administration - Mba, Business Administration And Management, General