Development and implementation of a service quality excellence programme and enhancement of the guest experience for Piarco International Airport and Arthur N.R. Robinson Airport. Mapping of passenger process flows, development of service standards and conduct of training against relevant standards.

Lecturer for Introduction to Ecotourism Product Development and Design. Course outline included sustainable tourism, ecotourism principles, ecotourism planning, managing negative visitor impacts, entrepreneurship and business management for ecotourism businesses, marketing and distribution.

National Co-ordinator for the implementation of the Blue Flag Certification programme for the sustainability of beaches and marinas in Trinidad and Tobago. Co-ordinator in charge of the development and promotion of the Earthcheck and/or Green Globe 21 environmental certification programme for the travel and tourism industry based on Agenda 21 and the Principles of Sustainable Development. Implemented a pilot project for seven (7) SME hotels through EU funding via the Centre for Development of Enterprise (CDE) in Brussels in HACCP and Green Globe certification. Ecotourism advisor for new and existing ecotourism projects and businesses, Advisor to SMEs in tourism on business development and marketing opportunities. Community tourism project liaison - current projects in the Blanchisseuse, Paramin, Gran Couva and Tabaquite. Assisted in the development and implementation of the Trinidad and Tobago Tourism Industry Certification programme - a quality management certification for tourism operators. Assisted in overseas marketing tradeshows. Part of the contingent to the World Expo 2010 Shanghai. Committee Member of the Interim Committee for the Management of the San Fernando Hill Natural Landmark (Oct 2011 - Aug 2012) - The SFHNL Management Committee is a Cabinet appointed committee charged with overseeing the development of the San Fernando Hill Natural Landmark for conservation of this significant feature of the Southern landscape as well as ensuring that the facilities are optimal for public enjoyment. Committee Member as part of the Matura National Park Stakeholder Management Committee (Sept 2011 - Aug 2012) - a multi-stakeholder committee which allows consultation amongst members in the interest of managing activities within this established environmentally sensitive area (ESA).

ISO 14001 EMS Auditor, ISO 9001 QMS Internal Auditor, with auditing experience in manufacturing and LNG production. Officer responsible for the development and implementation of the Trinidad and Tobago Tourism Industry Certification (TTTIC) programme, based on national tourism quality standards. Green Globe 21 Certified Auditor for the Company Standard and Ecotourism Standard. Responsible for promoting the Green Globe 21 programme in Trinidad and Tobago as well as conducting Green Globe audits. Green Globe audits conducted at two properties in Dominica.

Assisted in the development of the Oil Spill Contingency Plan, and environmental audits on well sites.

Trained in all functional areas of the operation of the nature centre and hotel, including front desk, food and beverage, accounts and tour guiding.

Assisted in the execution of an environmental impact assessment on the Pointe a Pierre beach.

Ground staff duties