Led client growth efforts and initiatives for (20 stores as subject matter expert (SME)) and Market Vice President partner. Focused on client loyalty, incremental sales, and acquisition efforts. Identified new clients and planned strategy across markets to strengthen existing client relationships.* Grew high jewelry sales 9% over prior year* Built and executed market strategy to adopt virtual platforms to drive sales* Shifted market focus to appointment based business* Partnered with training manager to build client development workshops and delivered to 170+ client advisors* Managed community charitable giving resulting in new client acquisition and strengthening existing client relationships

Evolved and aligned client development initiatives as strategic resource and consultant. Managed market's community charitable donations and partnerships and client events.* Devised event and outreach strategy resulting in $6M in incremental revenue* Handled all client development market communication ensuring KPI goals were met or exceeded* Developed vendor relationships and ensured budget requirements were achieved

Oversaw back of house operations. Assisted clients and partnered with store leadership on key initiatives to support store team and drive sales achievement.