Renee Cappola Email and Phone Number

Accomplished General Manager of a 100+ employee, fast paced collections law firm with 9 years of experience in the collection industry, 6 years in the management field. Oversaw Collectors, second voicing accounts for collectors, training for inexperienced or newer employees on software, phone/dialer systems, FDCPA training and company policies. Highly effective management skills, emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.Resourceful Manager bringing comprehensive background in collections law and personnel management. Reduced employee turnover by 28% by taking on the General Manager role, due recruiting and coming up with strategic game plans to serve the company's best interest while keeping employees happy and confident in their job.Established project control procedures such as project forecasts and cash flow projections to produce inventory and productivity.I was in charge of hiring, termination and employee discipline.Maintained the role of taking care of employee's payroll and time accruals.

Started as a collector for high profile student loans, (ASA, Sallie mae, NDSL and tuitions for various universities). I worked my way up quickly to a floor manager building and successfully managing a 10 people team. Supervised a team of 4 area managers and 8-10 collectors. Was in charge of employee's payroll, and time accruals. Handled hiring, termination and discipline.