Renee Hirsch Email & Phone Number

*Maximized customer satisfaction and maintained about 85% overall rating by handling customer emails, chats, and telephone interactions through Zendesk*Remained calm and professional in stressful circumstances and effectively diffused tense situations.*Utilized several programs to effectively and efficiently assist customers such as Zendesk, and Microsoft 365 programs

*Implemented new customers on the inventory management platform from initial contract signing to fully live within the system and averaged less than 20 days to install.*Communicated with clients, Customer Success Managers, Strategic Consultants, and vendor support departments for expedited resolution of requests or issues.*Created training documents to aid new employees in completing various tasks essential for the onboardingspecialist role.

Dallas/Fort Worth Area

*Advised and trained other support technical engineers in the automotive inventory software as well as Salesforce CRM*Investigated and resolved support cases escalated from TSE1 and TSE2 agents

*Communicated with clients, Customer Success Managers, Strategic Consultants, and vendors to create accurate documentation for expedited resolution of requests or issues.*Used Photoshop CC to create and update window stickers, photo overlays, and Buyer's Guides*Provided exceptional care and service to an average of 30 to 50 customers per day who called or emailed in for assistance and utilized Salesforce CRM to maintain accurate account records.

Provide prompt and accurate on-sight support of curbside and customer queues. Coordinate schedules for over 100 taxi cabs per 8 hour shift.

Master Of Fine Arts (M.F.A.), English And Creative Writing

Bachelor'S Degree, Psychology

Education record