Renee Dalton Email & Phone Number

Mumbai, Maharashtra, In

process manager, SME, backup manager to contributing accounts. manage calendars to make sure funds are applied correctly to each account accurately and in a timely manner to make sure accounts are up to date. working with account managers to make sure everyone is on the same page

Mumbai, Maharashtra, In

current project I am an Annuity Death Claims Processor, SME, trainer and backup manager

Mumbai, Maharashtra, In

• Manage 20 associates within the insurance division• maintain daily, weekly, and monthly reports• Coach and train associates on departmental, corporate and industry standards• Manage scheduling, performance reviews, and timesheets• Oversee contractual obligations and project initiatives• Back up for other team leads and Project Manager

Indianapolis, Indiana, Us

• Manage 60 associates in the customer service department• Train all new associates, project matter experts in multiple projects spanning three shifts• Backup for Customer Service Manager• Research and resolve all issues raised through escalated calls• Assist existing members in the selection of health care plans• Answer member benefit questions and facilitate multiple requests

• Coached licensed insurance agents in the set up and building of their individual agencies• Performed administration responsibilities including fielding phone calls, scheduling appointments, etc.• Scheduled, marketed, and planned district events and meetings• Oversaw district mailings, ordered supplies, and coordinated budgetary expenditures.• Developed district-wide reports for all agents, administered individual assessments• Troubleshoot problems and facilitated member requests

• Worked with insured to collect information regarding their claim, research and pay out claims, research and close out open claims. • Assist front desk with administrative functions• Assisted Marketing director by updating reports, scheduling, and member

• Responsibilities include accounts payable, accounts receivable, payroll, human resources, scheduling, reception area duties including answering the phones, balancing of company bank accounts, handling of incoming/outgoing mail, filing, ordering of supplies, creating spread sheets. • Entrusted with handling confidential company information, bank accounts, collecting funds and making cash deposits