Renee Ecker Email & Phone Number

Lakeland, Florida Area

• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals• Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team• Function as a consultant and business partner to other groups within ADP• Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods• Manage escalated issues and provide direction.• Collaborate with peers to establish best practices• Evaluate associates on performance and complete annual performance appraisals.• Work in collaboration with associate to establish Individual Development Plans.• Develop and administer corrective action and performance improvement plans.• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

Orlando, Florida Area

• Overall responsibility for coordinating all required service vendor relationships necessary to support an overall strategy covering both alternate sourcing and local sourcing for all business units of Home Services, and identifies, maintains and manages alternate and local sourcing suppliers• Drives solution implementation and business benefits• Formulates a prioritized portfolio of projects deliver solutions that meet the Home Services desired state or service needs and ensures the prioritized project portfolio is in alignment with staffing and financial constraints• Participates in short and long-term planning sessions with other Home Services entities to improve business processes and to prioritize investments in process, people, services and infrastructure• Serves as the "one-face" primary point of contact for Carry In Repair Service solutions, ultimately accountable to understand capability needs, drive successful completion of projects to deliver the needs, and ensure business value/objectives/metrics are achieved upon implementation• Drive overall execution of project portfolios and capability roadmap realization, and measures the quality and business impact of implemented solutions• Accountable for overall customer experience through developing a call center to support all Carry In repair and optimize each interation for improved satisfaction and creating a WOW experience• Manages the process of identifying the communicating high-level business requirements for the identification, design and implementation of business solutions

Sears Holdings Corporation

• Assist Director in driving profitable growth and achieving financial plans and forecasts• Facilitate and influence a customer ProAdvocacy culture in order to insure all activities start and ends with the customer while working with region management to ensure higher customer satisfaction (CSAT) scores, reduced recalls, increased first-time completions and minimizing repair cycle time• Develop and implement process tools that will ensure data integrity and compliance across the nation for both CI and PRC businesses• Leads business level project management for both CI and PRC businesses. This includes the coordination of systems interfaces, enhancements and project management with corporate support office• Collect and report business metrics and analytics and posses analytical driven process thinking• Possess functional knowledge of all job functions within CI and PRC businesses and maintains an effective business relationship with the Buying and Brand teams

• Coordinate system administration for Field Logistics units.• Accountable for coordinating the resolution of system issues with I.T. and software vendor resources.• Define system scope, coordinate communications, forecast required resources, and provide supervision for changes and issue resolution.• Work with Field Logistics region and unit management to achieve efficient utilization of FLMS functionality andmaintain adherence to processes and procedures relative to FLMS.• Partner with Field Logistics units, access points, and Support Center teams to develop best practices and document processes.

Bachelor Of Business Administration (Bba), Accounting And Business/Management, 4.0

Associates Degree In Business Management, Retail

High Honor Regents Diploma, General