Partnered with provider in the business development and opening of private Endocrinology practice.· Lead the clinical operations and all administrative functions responsible for optimal revenue management.· Analyzed variances and identified opportunities for increased practice revenue.· Developed and executed practice policies and procedures as they related to coordination of patient services, policies within Human Resources, creation of employee handbook, management of staff records, on/offboarding processes and biweekly payroll.· Ensured practice compliance to meet all state and federal regulations.· Strategically utilized economic resources for patients in need of financial assistance in relation to affordability of prescribed medications and DME.· Thorough knowledge of MCR/MCD, Part D and commercial insurance plans.· Effectively monitored the work flow of positions to maintain consistent efficiency in the process of communication with patients and other healthcare providers, and to ensure an outstanding patient experience.· Monitored medication sample inventory, maintenance of stock and purchase of related medical supplies.

Responsible for the review, prioritization, coordination, and completion of referrals to hospice and to promote safe, timely and efficient patient evaluations and admissions to hospice services.· Requested and reviewed labs, imaging, office visit notes, and legal health care documentation to identify a diagnosis as it related to coverage criteria and eligibility under Medicare guidelines.· Lead “Referral Review” three times weekly with Clinical Managers and Care Center liaisons.· Maintained consistent and thorough communication to ordering providers, Care Center liaisons, HCP’s and clinical and business office staff throughout the referral process.· Managed referral intake documents and utilized Microsoft Teams, Excel, Outlook, Relay, Forcura, Palmetto and HomeCare HomeBase Back Office software applications.· Tracked re-evaluations and obtained new orders as indicated for evaluation and admission.· Assisted clinical managers as related to administrative and clinical tasks.· Verified insurance eligibility and hospice benefit period.

Administrative Assistant for site development company.· Secured contracts and new work orders, obtained site permits, and monitored staff licensure for compliance and renewals.· Created payment arrangements and debt collections on accounts.· Worked closely with customers to execute change orders and ensure timely notification to outside vendors.· Performed weekly payroll and billing through QuickBooks, monitored weekly production reports, Bills of Lading, and accuracy of electronic driver logs.· Developed company website and maintained all social media accounts and marketing

Provided specialty coordination of care and management of over 1500 patients diagnosed with complex endocrine disorders utilizing eClinicalWorks, Parachute, Epic, Quanum and various software applications.· Facilitated a comprehensive patient training program on the use of self-administered medications, continuous glucose monitoring systems and provided patient specific education in preventative care, chronic disease management and acute diagnosis as related to endocrine disorders.· Performed point-of-care testing and injection training.· Organized genetic testing for rare endocrine disorders.· Maintained a large volume of prior authorizations and LMN’s for DME, medications, diabetic supplies, and diagnostic imaging, while ensuring required documentation, step therapy and/or criteria, resulting in over a 95% approval rate.· Managed and prioritized large volume of daily calls, faxes and emails.· Determined alternate treatments to increase cost effective options for patients.· Identified and implemented effective financial and community resources for patients requiring financial assistance in medication out-of-pocket costs.· Created protocols/workflows for consistent and thorough patient training.

Supervised second/third shift clinical staff of skilled nursing facility and was primary point-of-contact for all residents family members, visitors, staff, and vendors within facility. Resolved issues and provided over-all management of building with ability to make timely and accurate clinical and administrative decisions.· Ensured adequate staffing with creative approaches to scheduling.· Maintained Emergency Preparedness, Evacuation Plan and Infection Control.· Resolved patient/family concerns through strong listening skills and outstanding customer service.· Provided clinical support to staff and performed facility wide management during off hours.· Monitored for accurate and timely documentation of patient care and the completion of staff assignments.· Completed patient admissions and discharges, referrals for rehab and hospice services.· Provided medication administration, treatments and wound care, care planning, review of incident reports, and staff training on various patient treatment orders.• State Survey preparation.