Renee Giarrusso Email & Phone Number

Virginia Beach, VA, US

Virginia Beach, Virginia, United States

• Helped create and develop day to day reporting for email broadcasting department.
• Created SmartSheet worksheet for daily tracking for broadcasting SMS, email, and website ads, as well as a created a centralized report for data to be viewed and reports to be developed quickly.
• Created and documented trainings via confluence for email systems such as Salesforce Marketing Cloud and Optimizely.
• Communicated cross department to make sure email segments were set up in a timely manner.
• Facilitated and managed the transition from one ESP to another.
• Met with international partners on a weekly basis for project updates.

• Managed email marketing calendar by reviewing and selecting copy to deploy to email lists, based on offer provided and revenue potential.
• Managed a small team of email broadcasters that would execute the emails each day.
• Quality reviewed each email before deployment.
• Assisted with ideas for email segments and adjustments on the calendar.
• Met daily with marketing teams to develop improvements to the marketing calendar.
• Communicated cross department to achieve a goal of higher OR and CTR with each email list.

• Worked alongside Email Broadcast Manager to create the email schedule and facilitate copy and scheduling.
• Assisted manager with creating reports or interpreting data.+ same responsibilities of Email Broadcast Manager role above

• Answered inbound customer calls via phone queue, and made outbound calls to any escalations.
• Issued and finalized any refund requests.
• Created trainings and kept up with documentation via Confluence.
• Communicated across departments to get information to the team.
• Gave coachings to representatives after auditing calls.
• Studied company product inventory for a full understanding to better assist with escalations.

Jacksonville, Florida Area

• Responsible for communicating with the client, and articulating their needs to a fulfillment team.
• Actively review account progress and history to provide relevant solutions/suggestions to the campaign.
• Utilize tools such as Google Analytics, Google Search Console, SEMrush, ahrefs, and in-house tools to conduct account research.
• Provide monthly reports and research consultations to each customer.
• Communicating with the customer via phone and email in a timely manner to address any concerns or suggestions.
• Understand the needs of the customer and provide relevant upsells to help them reach their advertising goals.

Jacksonville, Florida Area

• Reviewing account history to improve customer experience, or develop training materials.
• Adapting to changes in policy quickly and effectively.
• Utilizing CSS, HTML, Photoshop, and the Microsoft Suite on a daily basis.
• Working in a production-based environment.
• Working with clients via inbound and outbound calls to achieve client’s site goals.
• Handling of modifications, eCommerce, escalations, partner accounts, partner escalations through Ticketing, and all platforms.

Jacksonville, Florida Area

• Ability to lead a team to process large amounts of donors.
• Fixed and repaired plasma collection machines (with certification).
• Provided donors with a quality experience.
• Adapted to various procedure changes.
• Trained new employees to perform job to standard operating procedures.

Orlando, Florida Area

• Trained in all areas of plasma center (screening, floor, processing).
• Managed time sensitive items.
• Trained new employees.
• Followed and enforced regulations set by the FDA and GHA.
• Enforced the standard operating procedures in working environment.
• Analyzed samples obtained by donors, and entered secure information into the Donor Management System.

Orlando, Florida Area

Cape Coral, FL

Associate Of Arts - Aa, General Studies

General Studies

Education record