Managed team of specialists onboarding new franchisee companies in 13 countries and territories resulting in successful conversions to our brand. Supported sales team in mergers, acquisitions, and additional locations resulting in closed sales and/or M&A contracts. • Consistently received satisfaction ratings of over 98% on the process of onboarding resulting in creating a positive experience for leaders during times of change.• Created and presented interactive, high-energy courses to… Show more Managed team of specialists onboarding new franchisee companies in 13 countries and territories resulting in successful conversions to our brand. Supported sales team in mergers, acquisitions, and additional locations resulting in closed sales and/or M&A contracts. • Consistently received satisfaction ratings of over 98% on the process of onboarding resulting in creating a positive experience for leaders during times of change.• Created and presented interactive, high-energy courses to reflect vision and mission of company and meet needs of franchisees, resulting in increased franchisee satisfaction and awareness.• Implemented adult learning style concepts resulting in increase in participant engagement and knowledge retention during training sessions.• Delivered online training on technical aspects of back-office requirements resulting in higher and correct use of reporting tools.• Created and delivered compelling overviews; identifying stakeholders, and working cross-functional teams to develop customized plans of action according to their Engagement Dashboard resulting in increased awareness and use of brand tools by over 13%.• Wrote and updated reference guides resulting in ease of understanding by appropriate audiences and increased use of tools.• Collaborated with over 20 departments and external vendors to provide insight resulting in enhancements for tools and products. Show less

Managed process of onboarding new franchisee for two brands.• Consistently received highest satisfaction ratings on the process of onboarding.• Successfully moved to delivering weekly accountability meetings from phone calls to webinars, resulting in increased attention and buy-in from leaders.• Instrumental in using my experience resulting in improved onboarding process for new hires.