Renee Krapp Email and Phone Number

Establishes and maintains a consultative partnership with a business area/user clients providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. Serves as a primary contact and resource, by representing and interpreting client needs to technical staff and ensuring solutions meet overall client business needs and expectations. Possesses a thorough and sound understanding of the business operations and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement. Work activities require competency in the application supported. Strong communication and facilitation skills are needed to interface with varied interests and audiences, and solid analytical and problem solving skills to effectively develop solutions to application / process issues and maximize application capabilities in order to meet the clients business needs. Incumbents have generally functioned in the capacity of a “super-user.” At this level, the position requires a high degree of independence and is viewed as a trusted resource to clients and other team members. Works with enterprise, regional or local level applications that may be deployed across multiple ministries organizations and geographic locations.

Time Off, Hackley to Mercy move, PTO Cash Outs, etc. Serves as a resource and contributor to one or more HR Technical Process teams. Collaborates with process team partners (e.g. Payroll, Compensation, Benefits and broader HR, Finance and TIS) at the System Office and at the Ministries to support business strategy via technology. In collaboration with the Sr. HR Technology Analysts maintains consultative partnerships with business users translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. Possesses a general understanding of business operations and functional areas, as well as support for the HR/Payroll technical architecture that includes enhanced business processes and programs, updates, core functionality and problem resolution. In coordination with the Sr. Analysts HR Technology, works with TIS on updates and testing. Supports multiple matrixed projects (e.g. acquisitions, divestitures, reorganizations, etc.) in order to ensure HR/Payroll technical architecture continues to adhere to and support established strategic goals and objectives.

• Transition to OneHR with HR Service Center• Worked with HR Team with changing roles & responsibilities while transitioning all to new roles • Training HR Generalists for taking on tasks of Work day Data Changes and Term BP's• Assumed New Hire Onboarding

Responsible for providing primary support and contact for each application. Coordinates all issues that arise during the project for assigned application areas and provides subject matter expertise and comprehensive knowledgeable in Trinity Health's policies, procedures, and business operations. Works directly with the customer and develops best practice workflows based on decisions from different system decision making groups and translates the information into the application build. Works hand-in-hand with other Epic Application Coordinators, Project Managers, Trainers, and respective Application Managers.

Workday conversion and multi role task completion• Assumed lead role for conversion from SMS to PeopleSoft after Go Live date; testing, training & auditing• Biweekly pay entry and step reporting and entry. Union Contract changes and updates to system.• Worked on Role Base access for 10 + years as GateKeeper• Assisted directors and managers through data retrieval and analysis, as well as supported the organizational team with service and operational excellence goals. • Versatile written and communication skills gained from working with various stakeholders.