Take inbound calls from customers wishing to donate vehicles to various charities. Process donations, answer tax questions, call the vehicle buyers and get customers set up with pickup dates, ask buyers for pickup dates. Assist customers with filling out their titles.

Operate a cash register and perform returns for customers. Stock merchandise. Maintain store cleanliness. Assist customers with shopping needs.

Call center environment taking inbound calls from customers in need of a loan. Screened these customers by asking appropriate questions to see if eligible for the online loan. Also responsible for managing the queue and making outbound calls to customers who are waiting for call backs. Fielded billing questions as well.

Call center environment taking escalated calls and responsible for retaining business. Also provided customer service, sales, technical and billing support. Level 2 position.

Call center environment taking inbound calls supporting IPads, IPhones and IPods.

Duties performed: Passed Property and Casualty Insurane Licensing exam. Perform insurancequotes, write and underwrite insurance policies for automobile and home, service insurancepolicies, billing assistance. Document all underwriting calls in the WEB UDE mainframe/guiinterfaced system. Cross trained as a claims representative where First Notice Of Lossreports were taken, explain coverages to customers and assist with making best decision ontheir claim handling, assign appropriate adjusters and appraisers, document all claims inGuideWire ticketing system. Passed the INS22 insurance exam for continuing educationrequirements to uphold the Property and Casualty Producer License. Trained in the AIDINCsales technique enabling me to identify different customer personality types and how tointeract with them while also shining light on value, not sales. Uphold stellar customerservice requirements to benefit the image of the company. Upsell Life Insurance. Adhere tocall time and time off the phones between calls to maintain good call stats. Yearly,Quarterly, Monthly and Daily goal setting. -And often I was the office resource for any sort of compuer related issues-

Duties performed: Provide precise and courteous support while abiding by Call Centerstandards. Perform password resets utilizing Active Directory. Provide remote assistance with Bomgartool.Provide technical support for various applications and programs such as: Microsoft office2003/2000, outlook 2003/2000, lotus notes, unix, Citrix, mainframe applications, WindowsXP and Internet Explorer 6 and 7 related issues.; Trouble-shoot VPN and network connection problems, printer connection problems, wirelessand network connectivity issues. support VOIP for cisco ip telephones, soft phone technologyDocument work history in HP Service Desk, assign calls to desktop support if unable toresolve at helpdesk level, utilize knowledge base and make contributions.

Duties performed: Performed desktop support to over 400 employees in person and bytelephone. Trouble-shoot network connectivity, network printing and user access issues. Install, configure and upgrade all applications such as lotus notes, Symantec anti virus,Windows 2000. Install and configure wireless on all laptopsUtilize Console One to perform password resets, provide remote assistance and performother basic administrative tasks. Was involved in an Active Directory migration project, converting company computers froman NT environment, over to Active Directory.Built, imaged and deployed PC's and laptops. Inventory old equipment for disposal.

Duties performed: Provided Help Desk support to under 200 clients remotely via use ofCisco Sonicwall, VMware, dameware.Trouble-shoot network, wireless, vpn and internet connectivity problems.Install/Uninstall, configure, trouble-shoot and upgrade all end user applicationsProvide technical assistance for all Windows XP/2000, Microsoft Office 2000/2003, Outlook2000/2003 issues.Printer connectivity issues along with printer configuration and installation. Assign tickets to desktop support or printer and/or application vendors.Utilize Active Directory to perform account creations/deletions, password resets, andother various administrative tasks

Duties performed:Provided Help Desk support to BOA leasing employees regarding leasingspecific applications.Provide technical assistance for all Windows XP/2000, Microsoft Office 2000/2003, Outlook2000/2003 issues.Utilize Active Directory to unlock user accounts and perform password resets.Trouble-shoot network, internet, VPN and printer connectivity issuesAssign tickets to desktop support if issues can not be resolved by the help desk.Document each call and it's resolution or progress into Peregrine Database

Duties performed: Provide customer service to external clients regarding bank account informationPassed federal banking regulationsProvided services in a timely and efficient manner per call center standardsResponsible for cross selling other metlife products and transferring calls to the sales team if a customer became interested.Document each call and it’s resolution or progress into database

CVS Contact Support Center N; Duties performed: Provide technical support to internal CVS employees, managers andpharmacists nationwide.Trouble-shoot problems with POS terminals and item scannersTrouble-shoot problems with CVS pharmacy technicians and pharmacists with the pharmacycomputer, scanners, label makers, etc.Document each call and it's resolution or progress into Peregrine database

Duties performed: Provide general technical support to external home client base whobought dial-a-tech service from CompUSA as part of warranty for purchasing home PC's andlaptops.Trouble-shoot problems internet and wireless connectivity issues. Trouble-shoot problems with desktop printers, Microsoft office programs, and other homeuser programs.Document each call and it's resolution or progress into database.