Currently working within the eHealthDC team, led by the District of Columbia Primary Care Association (DCPCA) and comprised of Clinovations Government + Health, CRISP, Enlightened, Inc. and Zane Networks teams to leverage the experience in delivering health IT and HIE services to the District’s health care community to meet HCBS provider and stakeholder requirements within the scope of the ARPA Home and Community Based Services (HCBS) Digital Health Technical Assistance Project. • Assist HCBS providers to acquire and implement certified EHR or case management technologies that facilitate the documentation of patient encounters in a consistent, standards-based manner.• Help HCBS providers connect their systems to the District’s health information exchange (HIE), permitting electronic patient data exchange and access to a patient data registry from all connected health care practitioners that facilitates whole person care and population health management.• Deliver educational resources and targeted TA services to help HCBS providers incorporate digital health technologies, including mobile, telehealth and remote monitoring technologies,• Assist providers with their patient care workflows to enhance patient engagement and improve health care services delivery and outcomes.

March 2019-September 2021As a member of eHealthDC team comprised of Clinovations Government + Health and Zane Networks employees, led by the District of Columbia Primary Care Association (DCPCA) I assisted DC providers with CMS’ Meaningful Use (MU) incentive program attestation.• Collaborating with the eHealthDC team to provide coaching and technical assistance to healthcare providers participating in program• Assists with outreach and on-boarding of participating providers • Completes practice assessments to determine organizational readiness and areas where the practice needs assistance. • Assists with Electronic Health Record (EHR) adoption and implementation • Guides Meaningful Use and other required attestation and reporting • Supports Health Information Exchange (HIE) adoption efforts • Conducts onsite practice visits to support MU initiatives, inform providers of upcoming events, and track MU movement• Documents progress of clients within the CRM online toolSeptember 2021-August 2022 (Zane Networks project/task assigned)• Goldbelt Frontier Administration of Children and Families (ACF) Interoperability Program• Integrated Care DC with Health Management Associates (HMA)• Business development research

• Track the productivity of 5 staff members • Created, initiated, and defined the medical records process & Call Center Workflow (within the first week we processed over 200 medical records request)• Monitoring call quality assurance, identifying trends, providing real time feedback (call abandonment rate 4%)• Voicemail Management• Transitioning Providers messaging • Closing healthcare gap through providing information to patients to ensure continuation of care for patients with transitioning, with over 250 calls daily

• Provides physician practice workflow transformation guidance, workflow change management direction, and identifies information gaps in existing clinical processes as they relate to implementation and optimization of electronic medical record systems.• Guides the adoption and evaluation activities for physician clinic practice sites to identify non-standard or non-compliant workflows and information gaps.• Assesses current system issues and provides training to leverage electronic medical record functionality that supports practice standards and patient outcomes.• Collaborates with the local leadership and physician clinic practice leadership to enhance the training experience and identify adoption and optimization strategies to achieve expected outcomes. • Provides ongoing electronic medical record application upgrades or new feature training to the physician practices and new associate training.• Develops and maintains working relationships with practice users to ensure optimal utilization of clinical applications in support of Ascension Physician Services application goals. • Physician training for all quality metrics, outpatient CPOE, and PCMH standardization.• Quality report generation & analysis • Novatus Physician Contracting Super User• eCW Quality Support Line Lead• eCW Patient Safety Office• Project Management Essentials Certified

September 2015• Measure and evaluate operators based on predetermined criteria• monitoring all inbound and outbound calls to patients and who are scheduling for over 150 doctors• identifying trends and process to ensure productivity and efficiency• remediation training for call center agents as needed

• answering multiple phone lines, checking voicemails • scheduling appointments• checking in/ out patients• verifying insurances/pre-authorization• verifying incoming referrals (tracking)• faxing medical records or pertinent patient information

• Answering the phone (i.e. doctor callbacks, patient calls, etc.)• Taking refill orders• Typing the "sigs"(directions for the medication usage)• Counting medication, cash register management,• Assisting customers at the drive thru window• Helping find over the counter products.

• Informing people in need of opportunities, housing, food, and clothing. I helped them get the necessities to the best of my ability.