Renee M. Email and Phone Number

• Act as the chargeback's primary point of contact for Biological Distribution Trading Partners, ensuring over $500M annually in accurate payments for Commercial & 340B contracts. • Collaborate with Contract Team & Distribution Trading Partners to implement complex contracting membership activities for GPOs and Commercial Customers (Specialty Pharmacies, IDN’s & Channel Partners). • Led a large-scale system integration project for Model N Flex, providing subject matter expertise on business process & requirements for chargebacks, master data, membership management, contract administration & downstream reporting. • Engaged in continuous improvement efforts with internal and external business partners. Supported technical teams on system defects, enhancement requests, EDI mapping & reporting requirements. Executed user acceptance testing and provided training for process changes.

• Researched and resolved chargeback submission discrepancies, resulting in improved accuracy and timeliness of chargeback processing. • Maintained relationships with Wholesalers to ensure clear communication and swift resolution of chargeback discrepancies. • Implemented a new customer set up & eligibility process, resulting in reduced turnaround time for chargeback processing.

• Managed overpayment issues of specialty pharmacy claims, resulting in a 20% reduction in Days Sales Outstanding (DSO) and Credit Balances. • Audited pharmacy claims to ensure accurate billing according to Payer network contracts, resulting in increased revenue and reduced billing errors.