In my professional life, I aim to use my expertise and skills to educate, guide, and empower individuals and organizations. Whether it's through my work, interactions, or mentorship, I want to help people solve problems, make informed decisions, and achieve their goals. My dedication to integrity and accountability ensures that I deliver on my commitments and maintain trust in my professional relationships. Known for consistently exceeding goals and key performance indicators, I believe in the power of compassion, gratitude and creativity to ensure client satisfaction and foster long-term partnerships. With strong interpersonal and communication skills, I collaborate seamlessly across cross-functional teams to craft innovative solutions and achieve objectives. Moreover, I am deeply customer-centric, striving to provide the best possible experiences and solutions to those I serve. I want to leave a lasting positive impression on every customer, ensuring they feel heard, valued, and supported.In my personal life, I am driven by the desire to foster a sense of empathy, understanding, and community. I believe that by practicing kindness and open-mindedness, we can bridge gaps, create connections, and contribute to a more harmonious world. My sense of humor and gratitude play essential roles in making personal connections and bringing joy to everyday life.Ultimately, my mission is to inspire and support others on their journeys, whether through shared knowledge, a listening ear, or a dose of laughter. I am dedicated to leaving a positive, lasting impact, not only on individuals but also on the organizations I serve. By helping people grow, adapt, and thrive in both their personal and professional endeavors, I aim to contribute significantly to an organization's success and overall well-being.
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Customer Success LeadKinetic North AmericaPortland, Me, Us -
Customer Success ManagerKinetic Software Inc. Mar 2024 - Present -
MemberWomen Of Customer Success Oct 2023 - PresentAustin, Texas, United Stateswww.womenofcustomersuccess.com -
Client Relationship ManagerWex Apr 2022 - Sep 2023Portland, Maine Metropolitan Area• Enhanced client engagement and relationship quality by establishing and fostering strong connections with strategic partnerships, proactively identifying growth opportunities, and contributing to an annual revenue of $60M.• Utilized data-driven trend analysis effectively to oversee business reviews, facilitated informed decision-making, and ensured successful execution of actionable recommendations.• Demonstrated swift and decisive action in resolving escalated client issues, efficiently coordinating with diverse cross-functional teams across the organization to ensure unparalleled customer satisfaction.• Navigated relationships amidst numerous challenging and ongoing transformations, essential for mitigating business risks, all while upholding the highest standards of customer service, serving as the customer's advocate while achieving a 10% year-over-year growth. -
Global Talent Acquistion ConsultantWex Jul 2021 - Apr 2022• Excelled at handling multiple requisition projects concurrently in fast-paced environment.• Forged strong relationships and fostered collaborative partnerships with hiring managers to successfully recruit top-tier talent and fulfill requisitions.• Achieved 100% satisfaction scores on performance evaluation feedback surveys. -
Senior Account ManagerWex Sep 2019 - Jul 2021• Led project to enhance documentation for customer facing employees, including enhancement of documentation process.• Interfaced with clients and adeptly handled intricate issue resolution, communication, and future risk mitigation.• Assumed role of operational subject matter expert for projects that directly impacted partner portfolio.• Handled tasks, responsibilities, and projects proficiently with high level of autonomy and efficiency. -
Account Manager IiWex May 2017 - Sep 2019South Portland, Maine• Optimized relationships with both internal and external stakeholders to strategically expand partner programs and drive sustainable growth.• Provided comprehensive day-to-day operational support for WEX Fleet Partners, ensuring seamless program execution and satisfaction.• Led an employee engagement team dedicated to enhancing morale, promoting engagement and enjoyment, and elevating employee satisfaction for a workforce of 90 individuals across both in-office and remote settings.
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Assistant Director Of Conferences & EventsSaint Joseph'S College Of Maine Apr 2011 - Apr 2017• Led project management efforts to effectively implement and stabilize events management scheduling software, while conducting comprehensive analysis of business processes to optimize software configuration and utilization, resulting in seamless operations, enhanced efficiency, and significant productivity improvements.• Led and mentored customer-facing team of 20 employees, including interviewing, training, coaching and support. -
Membership Representative IiAnthem Blue Cross Blue Shield May 2008 - Apr 2011Oversaw daily management and reporting of inventory, leveraging Excel Pivot Tables to ensure accurate tracking and analysis. Achieved high level of accuracy consistently while surpassing individual production goals and demonstrating exceptional performance. Took active role in training and mentoring peers in effective utilization of business software systems, fostering professional development and proficiency. Conducted thorough audits of peers' work to ensure quality and precision, maintaining high standard of accuracy throughout process.
Renee Pike Education Details
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Business Administration-Marketing
Frequently Asked Questions about Renee Pike
What company does Renee Pike work for?
Renee Pike works for Kinetic North America
What is Renee Pike's role at the current company?
Renee Pike's current role is Customer Success Lead.
What schools did Renee Pike attend?
Renee Pike attended University Of Maine, Saint Joseph's College.
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Renee Pike
Livermore, Ca2gmail.com, thinkhr.com
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