Renee Stephens

Renee Stephens Email and Phone Number

Data Analytics/Quality/Mobility/Customer Experience- Delivering the predictive analysis and insights to achieve top quality and customer experience on EVs and beyond @ Workhorse Group Inc.
Renee Stephens's Location
Oxford, Michigan, United States, United States
Renee Stephens's Contact Details
About Renee Stephens

Mobility, Quality, Market Research and Data Management Executive with over 30 years of experience and expertise in: consumer expectations in autonomous and mobility options, strategic quality improvement, start-up and innovation products and launches, new technology transformations, financial management, warranty and service predictive analysis, corporate convergence and alignment, strategic and operational planning, business process development, using information to drive quality improvement, budgeting and cost controls, global team development, joint venture partnerships and government relations. Results matter: Product development, digital media, marketing/PR and customer experience strategy for industry-first all-new competitive service and repair products led to start-up company purchase by #1 brand. Mobility program expansion to 60% of dealer network of iconic automotive brand even during COVID and supply-chain issues. GM achieved top ranked company in 2013 JDP Initial Quality Study, with 8 winners. Cut warranty rates and spending in half in international operations during latest assignment. Increased the number of segment-leading models in major studies and demonstrated new product launch excellence. Implemented and updated over 50 best practices in product and component development and HMI with 3rd party evaluation process.

Renee Stephens's Current Company Details
Workhorse Group Inc.

Workhorse Group Inc.

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Data Analytics/Quality/Mobility/Customer Experience- Delivering the predictive analysis and insights to achieve top quality and customer experience on EVs and beyond
Renee Stephens Work Experience Details
  • Workhorse Group Inc.
    Director - Data Analytics And Field Services
    Workhorse Group Inc. Sep 2022 - Present
    Sharonville, Oh, Us
    Lead quality data analytics and field service incorporating predictive analytics and customer feedback to design and deliver super awesome commercial electric trucks offering industry-leading drone delivery and fleet management capabilities.
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  • Ymca Of Metropolitan Detroit
    Member Board Of Directors
    Ymca Of Metropolitan Detroit May 2016 - Present
    Detroit, Mi, Us
    Nominated to the Board of the Directors of the Metropolitan Y.M.C.A. Non-profit board focused on providing Metro Detroit youth an uplifting, safe community environmentUtilizing market research skills to enhance and grow membership efforts which fund services for needy families and youth.
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  • We Predict Inc.
    Vice President - Competitive Quality/Mobility
    We Predict Inc. Mar 2017 - Sep 2022
    Ann Arbor, Michigan, Us
    Lead the product development, marketing strategy, client and partner engagement, PR/digital/social media and implementation of the all-new, industry-first competitive automotive warranty bench marking suite of products. Work closely with our automotive manufacturing, supplier, insurance, and industry partners to provide leading-edge predictive capability designed to improve quality, customer experience, and mitigate risks. We Predict has grown rapidly from an unknown entity when I joined, to a recognized leader through my efforts working with global blue chip and start-up customers in Automotive, Electrification, Recreational products, Commercial vehicles and Insurance utilize unique analytics capability and data to rapidly distill big and small data into clear, actionable insights. This approach releases the business value that's hidden in data such as warranty, telematics, consumer metrics in a manner so accurate that it enables insurance companies to use it to insure automakers and suppliers potential warranty risk.
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  • J.D. Power
    Vice President, Us Automotive Quality
    J.D. Power Apr 2014 - Aug 2017
    Troy, Mi, Us
    Practice lead for Automotive Quality with P/L responsibilities to grow double-digit year-over-year Launched 3 all new technology platforms delivering consumer expectations and experience with auto technologies, autonomous driving, ride-sharing, and other mobility optionsConsult with and providing insights at major OEMs, Tier 1 suppliers, tech companies and regulatory agencies that are driving direction and decisions in autonomous and semi-autonomous alert preferences, driver distraction, potential safety concerns, and industry benchmarks with various implementationsFrequently sought after by media, OEMs, suppliers and industry advocates like M.E.M.A, O.E.S.A, NADA to provide thought leadership on the automotive industry to help shape decisions and directionConsumer insights published across major media outlets (Automotive News, New York Times, USA Today, CNN, Wall Street Journal, Washington Post, Detroit Newspapers, CNBC, MSNBC, etc.) as well as auto shows and industry forumsDeveloped and delivered early warning capability on potential safety recalls to improve industry responseBrand equity and client base resulted in $1.1B private equity buyout with plans to continue to grow revenueDirect studies resulted in over $16M annual revenue, with an additional $24M annually in consulting and retail projects
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  • General Motors
    Director, Gm International Operations - Quality Data Management
    General Motors Jan 2009 - Mar 2014
    Detroit, Michigan, Us
    International assignment based in Korea to develop and implement Quality and "Voice of Customer" processes in business units outside of North America as well as at Joint Venture enterprises. Led activities to improve quality in Asia, Russia/CIS, Middle East, Africa, ASEAN, and Chevrolet Europe divisions. Actions resulted in 50% reduction in warranty frequency and cost over three years as well as a 400% improvement in models leading their market segment based on consumer responses. Lead activities to support product development, new vehicle and technology launches, current product and supplier improvement, financial reporting, and brand improvement. Conducted primary quality research on pre- and post-launch products and components in multiple markets to ensure improvement trend continues on future products. Growing and developing local talent is a prime objective to ensure long term success.
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  • General Motors
    Director, Global Quality Analysis
    General Motors Jan 2002 - Mar 2014
    Detroit, Michigan, Us
    Responsible for GM Quality Data Management to support all functional groups - design, engineering, manufacturing, purchasing, marketing, and finance. Develop and implement IT solutions for local and global warranty management - $30M project completed to globalize warranty system, 950M records, 85+ source systems, 15,000 dealer locations. Develop and deliver reports obtained through electronic modules like OnStar and DTC - 2M records per day and growing. Develop and manage technical resources in 4 regions, including joint ventures - focus on growing talent in emerging markets. Collaborate with suppliers, competitors, and other experts to improve ability to conduct global research.Manage company-wide quality compensation structure and warranty reserve analysis with inputs to the Securities and Exchange Committee.
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  • General Motors
    Gmna Quality Data Manager
    General Motors Aug 1996 - Dec 2001
    Detroit, Michigan, Us
    Responsible for GMNA warranty, customer survey, and plant quality data management. Re-designed and implemented data analysis tools to reduce customer concerns with their vehicles. Redesigned 24 hour "Concerns Detection Process" to more quickly identify and resolve emerging issues. Managed $6M research and data processing budget. Double-digit quality improvement achieved.
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  • General Motors
    Gm Truck Group Quality Data Manager
    General Motors Jan 1999 - Feb 2001
    Detroit, Michigan, Us
    Manage quality data reporting and analysis for all North American truck operations. Implemented common business rules and standard operations to achieve efficiency, data integrity, and employee morale improvements. 20% quality performance improvement. Conducted regular satellite broadcasts on quality status and strategies with region-wide assembly facilities. Reconstructed technical team to ensure alignment of appropriate skills. 95% improvement in information delivery.
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  • General Motors
    N.A. Operations And Midsize Car Group Data Management
    General Motors Aug 1996 - Dec 1998
    Detroit, Michigan, Us
    Lead customer survey, warranty, plant audit, captured test fleet information collection, analysis and reporting. Engineering reliability analysis. Provide quality analysis and presentations to the North America Strategy Board and senior vice president. Developed and led technical teams in 5 engineering centers, 30 assembly plants.
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  • General Motors
    Senior Statistician, Senior Reliability Engineer
    General Motors Feb 1989 - Aug 1996
    Detroit, Michigan, Us
    Program Quality Engineer for the CTS in the development phase and Camaro/Firebird in current production phase. Senior Statistician responsible for developing warranty forecasting, survey analysis and forecasting, reliability analysis, and issue identification methodology. Lead quality analyst for North America. Utilized SAS, Excel, Easytrieve, Minitab, and other statistical tools and systems.
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  • General Motors
    Quality Control Analyst
    General Motors Oct 1985 - Feb 1989
    Detroit, Michigan, Us
    On contract to GM to design and implement quality studies for CPC Car Group. Utilized statistical tools and techniques to identify product/process improvements needed.
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Renee Stephens Skills

Automotive Continuous Improvement Process Improvement Product Development Quality Management Forecasting Team Building Six Sigma Strategy Lean Manufacturing Manufacturing Market Research Cross Functional Team Leadership Leadership Spc Data Analysis Analysis Dmaic Fmea Management Root Cause Analysis Vehicles Data Management Engineering Supplier Quality 5s Ppap Service Management Dfmea Microsoft Excel Warranty Quality Control Supply Chain Management Apqp Failure Mode And Effects Analysis Operations Management Process Engineering Manufacturing Operations Management Competitive Analysis Value Stream Mapping Quality System Iso Manufacturing Engineering Supply Chain Business Process Improvement Powertrain Purchasing Tqm Toyota Production System Production Part Approval Process

Renee Stephens Education Details

  • Wayne State University
    Wayne State University
    Market Research Concentration
  • Wayne State University
    Wayne State University
    General Management

Frequently Asked Questions about Renee Stephens

What company does Renee Stephens work for?

Renee Stephens works for Workhorse Group Inc.

What is Renee Stephens's role at the current company?

Renee Stephens's current role is Data Analytics/Quality/Mobility/Customer Experience- Delivering the predictive analysis and insights to achieve top quality and customer experience on EVs and beyond.

What is Renee Stephens's email address?

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What is Renee Stephens's direct phone number?

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What schools did Renee Stephens attend?

Renee Stephens attended Wayne State University, Wayne State University.

What are some of Renee Stephens's interests?

Renee Stephens has interest in Children, Economic Empowerment, Politics, Education, Science And Technology, Human Rights.

What skills is Renee Stephens known for?

Renee Stephens has skills like Automotive, Continuous Improvement, Process Improvement, Product Development, Quality Management, Forecasting, Team Building, Six Sigma, Strategy, Lean Manufacturing, Manufacturing, Market Research.

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